How can I display email, phone number and other channels?
Crisp allows you to set alternative channels for users to reach you: email, phone, WhatsApp, Instagram, Telegram or Messenger can be displayed. This article describes how you can configure those contact details.
Some of these alternative contact details will be visible in emails Crisp sends to your users when you reply to a message they sent, as "Call Us" and "Email Us". On another note, all of the channels you set will be visible from your Crisp Widget.
Here is the complete list of channels you can setup:
Email
Phone number
Facebook Messenger
Telegram Account
X Account
WhatsApp Number
Instagram Account
Here's how to proceed:
Login to: https://app.crisp.chat/
Go to Settings from the lower left: click on Workspace Settings.
Scroll to the "Contact Information" section and fill the different fields required
No need to click anywhere, it's auto-saved
Here is how it could look like on your own Crisp Widget after the conversation has started:
Some of these alternative contact details will be visible in emails Crisp sends to your users when you reply to a message they sent, as "Call Us" and "Email Us". On another note, all of the channels you set will be visible from your Crisp Widget.
Here is the complete list of channels you can setup:
Phone number
Facebook Messenger
Telegram Account
X Account
WhatsApp Number
Instagram Account
Here's how to proceed:
Login to: https://app.crisp.chat/
Go to Settings from the lower left: click on Workspace Settings.
Scroll to the "Contact Information" section and fill the different fields required
No need to click anywhere, it's auto-saved
Here is how it could look like on your own Crisp Widget after the conversation has started:
Updated on: 03/11/2024
Thank you!