If you want to use existing data from your own database or import data from a previous provider, Crisp offers import options for your contacts

Crisp is using CSV to as data import option.

1. Retrieve your data

As Crisp is using CSV to import your data, you need to import your data as CSV.

No matters how the data is formatted. Crisp will allow you to map the data to the Crisp format

2. Go to the Crisp Contacts Tab

Connect to app.crisp.chat
Go to the Contacts tab
On the upper right corner, click on import contact profiles.

Click import contact profiles

3. Upload the CSV and Map the Data

If your CSV is not having a header (a first column with variables such as email, name, ip, company), check the option "Skip header"

Also, to ensure your CSV separator is correct. By default, Crisp is using a comma.

Email is required
Nickname is required
Segments are mandatory by need to be separated by a white space

4. Proceed

Your data import might take time. If you are importing hundreds of profiles, it should be live in few seconds.

If you are importing 20,000+ profiles, it might take few minutes. Just take a coffee then


Currently, it's not possible to import custom data fields. We take this limitation seriously, and it's planned on the roadmap.
If you import a second time a profile, it will override the first one.
Was this article helpful?
Thank you!