If you want to use existing data from your own database or import data from a previous provider, Crisp offers import options for your contacts

Crisp is using CSV to as data import option.

1. Retrieve your data

As Crisp is using CSV to import your data, you need to import your data as CSV.

No matters how the data is formatted. Crisp will allow you to map the data to the Crisp format

2. Go to the Crisp Contacts Tab

Connect to app.crisp.chat
Go to the Contacts tab
On the upper right corner, click on import contact profiles.

Click import contact profiles

3. Upload the CSV and Map the Data

If your CSV is not having a header (the first row with variables names such as email, name, IP, company), check the option "Skip header"

Also, please ensure your CSV separator is correct. By default, Crisp is using a comma.

Required data and data formats:

Email is required
First name and Last name (or Full name) are required. You can't import a list with only emails.
Segments must be separated by a pipe (|) separator. Do not leave any spaces in the segments.
Country must be a country code, not a country name (e.g. US for United States).
City must be the full city name.
Dates (Creation date and Last Active date) must follow the ISO 8601 format.

4. Add custom data.

Crisp provides predefined attributes like the Email, Username, Segments, Company information, etc.

It's also possible to use your own data in Crisp, such as an user_id, or internal variables.

Click create a custom data key

Then you need to fill your custom data key. Here are some valid examples:

✅user_id
✅lifetime_value
✅ltv
✅AppVersionCode

Here are some invalid examples

❌Company Name
❌$ltv
❌is_subscribed?
❌user.name

You need to avoid spaces and special chars, except _ and -

Then Create your custom key and assign the custom key.

Finally, assign your custom data key

5. Proceed

Your data import might take time. If you are importing hundreds of profiles, it should be live in a few seconds.

If you are importing 20,000+ profiles, it might take a few minutes. Just take a coffee then

Limitations

If you import a profile a second time (i.e. a profile with the same email address already exist), it will override the first one.
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