Articles on: My Contacts

How can I display email, phone number and other channels?

Crisp allows you to set alternative channels for users to reach you: email, phone, WhatsApp, Instagram, Telegram or Messenger can be displayed. This article describes how you can configure those contact details.

Some of these alternative contact details will be visible in emails Crisp sends to your users when you reply to a message they sent, as "Call Us" and "Email Us". On another note, all of the channels you set will be visible from your Crisp Widget.

Here is the complete list of channels you can setup:
Phone number
Facebook Messenger
Telegram Account
X Account
WhatsApp Number
Instagram Account

Emails will show alternative contact details

Here's how to proceed:

Login to:
Go to your website settings: click on the settings icon on the left sidebar, then click on "Website Settings" and select the target website in the list
Scroll to the "Contact Information" section and fill the different fields required
No need to click anywhere, it's auto-saved

Here is how it could look like on your own Crisp Widget after the conversation has started:

Updated on: 27/10/2023

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