Enhancing your customer experience is something we really thrive on at Crisp. To help you, we've designed a feature that will help your business to know how your customers have felt while dealing with your support.

Once a conversation is resolved, an hour later, an email is sent to the user asking how we felt while dealing with your customers' support.

What does the email looks like?



As you can see, it's integrated into the transcript body which is sent after a conversation is resolved.

Can I change the content of the email?

At the moment, it is not possible to modify the content of this email

Can I choose when this email is sent?

At the moment, it is not possible to choose when you want this email to be sent.

Can I disable this feature?

Yes, you can disable this feature by following this path:
Settings > Website Settings > Settings > Chatbox Settings > Email Settings > Ask users to rate website in transcript emails

Where can I see my ratings?

You can access the global rating by going into the analytics section and then click on "Ratings"



You can also have a deeper look at previous ratings by analyzing previous weeks' comments



Can I contact users depending on their ratings?

Yes! You have to sort user by using an advanced search on in the Contact section. Then you can export this list to create a drip campaign.

Published on: 11 / 06 / 2019