This article explains how to install Crisp Live Chat on a WordPress website.

The Crisp WordPress plugin lets you add the chatbox without editing your theme manually. Install the plugin from WordPress, link it to your Crisp workspace, and the chatbox can start loading on your public pages.

This guide is split into practical steps:

• Before you start → what you need before installing Crisp on WordPress
• Watch the WordPress installation walkthrough → follow the setup in video format
• Install the Crisp WordPress plugin → add Crisp from the WordPress plugin directory
• Link WordPress to your Crisp workspace → connect the plugin to your Crisp workspace
• Check that Crisp is installed correctly → confirm the chatbox appears and messages reach your Inbox
• Troubleshooting → fix common installation issues
• Using WooCommerce? → use the right guide if you want ecommerce synchronization

Before you start

Before installing Crisp on WordPress, make sure you have:

• A Crisp workspace → needed to connect your website to Crisp
• Access to your WordPress admin dashboard → needed to install and configure the plugin
• Permission to install plugins → required to add the Crisp WordPress plugin
• A public WordPress website → needed to test that the chatbox appears correctly

If you do not have a Crisp workspace yet, create one from the Crisp signup page.

Watch the WordPress installation walkthrough

This video shows how to install Crisp on WordPress using the Crisp WordPress plugin.

Install the Crisp WordPress plugin

You can install Crisp directly from the WordPress plugin directory.

To install the Crisp plugin:

1. Log in to your WordPress admin dashboard.
2. Go to Plugins → Add New.
3. Search for Crisp.
4. Install the Crisp WordPress plugin.
5. Click Activate.

Once the plugin is activated, a Crisp Settings section appears in your WordPress sidebar.

Link WordPress to your Crisp workspace

After activating the plugin, connect it to your Crisp workspace.

To link WordPress with Crisp:

1. Open Crisp Settings from the WordPress sidebar.
2. Click Link with Crisp.
3. Follow the instructions to connect your Crisp account.
4. Select the Crisp workspace you want to connect to your WordPress website.
5. Save your setup.

Once your workspace is linked, the Crisp chatbox can start loading on your public website.

Check that Crisp is installed correctly

After connecting your workspace, open your public WordPress website in a browser.

The Crisp chatbox should appear on your website pages.

To test your installation:

1. Open your public website.
2. Check that the Crisp chatbox appears.
3. Send a test message from the chatbox.
4. Open your Crisp Inbox.
5. Confirm that the test conversation appears in Crisp.

If you do not see the chatbox right away, try opening your website in a private browser window or clearing your WordPress cache.

Troubleshooting

If the chatbox does not appear after installation, start with cache, plugin, and theme checks.

Useful checks include:

• Plugin activation → make sure the Crisp plugin is installed and activated in WordPress
• Plugin connection → reopen Crisp Settings and confirm your workspace is linked
• Cache plugin → purge your WordPress cache, especially if you use WP Super Cache or a similar plugin
• Browser cache → test again in a private browser window or another browser
• Theme hooks → confirm your theme supports the standard WordPress hooks used by plugins
• Optimization plugins → check whether a performance or script optimization plugin is delaying or blocking the Crisp script
• Public website → make sure you are testing the published version of your website, not only the WordPress admin area

If the plugin cannot inject the script correctly, you can add Crisp manually with the HTML installation guide.

Using WooCommerce?

If your WordPress website uses WooCommerce, you may want more than the live chat widget.

The WooCommerce integration can help you connect ecommerce data such as carts and orders with Crisp.

Use the dedicated guide here: Install Crisp for WooCommerce

What to do after installation

Once Crisp is installed, visitors can contact you from your WordPress website through the chatbox.

Your team can then receive and reply to messages from the Crisp Inbox.

After installation, you can also:

• Customize your chatbox appearance
• [Invite teammates to your workspace

](https://help.crisp.chat/en/article/how-to-invite-other-agents-to-my-crisp-workspace-1rsgzkh/)

• [Create shortcuts for common replies

](https://help.crisp.chat/en/article/how-to-use-message-shortcuts-and-canned-responses-in-crisp-1bmff5q/)

• Set up Hugo AI Agent to help handle conversations

Updated on: 01/07/2026