How to automatically hide the chatbow when all agents are offline

This article explains how to hide the Crisp chatbox when all operators are away.

This option is useful when you only want visitors to see the chatbox while your team is available. When everyone is away, the widget is hidden from your website until support becomes available again.

Hide the chatbox when support is away

Crisp can automatically hide the chatbox when all operators in your workspace are away.

To enable this behavior:

Go to Crisp
Open Settings → Chatbox Settings → Chatbox Behavior → Hide Chatbox
Enable Hide the chatbox if all operators are away
Let Crisp auto-save the change

Hide the chatbox when all operators are away

Use availability schedules

This setting works best when your team availability is configured properly. Each operator can manage their own availability from Settings → Account → Availability.

Availability schedules help Crisp know when your team should be online or away, so the chatbox can follow your business hours more reliably.

You can read more about this setup in the availability schedule guide.

Updated on: 03/05/2026

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