How can I schedule when to be seen online/offline?
Your Crisp chatbox can show the support to be either online or offline (away). This lets your users know whether they can get a quick reply, given you are online.
You can enable/disable a mode that we call "Availability schedule". This feature lets you configure days and hour timespans you want to be seen as "online". You will be seen as "offline" on days and hours that are off-schedule.
Here's how to proceed:
Login to: https://app.crisp.chat/
Go to the availability settings: click on the cog icon on the left sidebar, then click on "Availability schedule"
Toggle the "Available on schedule" option to ON
Configure your "online" days and hours.
Your availability is auto-saved
In this case please, enable only Set me available when using the app. In this case, ensure your availability schedule is disabled, otherwise, you will be considered as online during your working hours.
Then, Toggle the "Available on schedule" option to ON.
Then, Toggle the "Force offline" option to ON.
If the Crisp app shows your are offline and you think there is something wrong, please follow these instructions:
Crisp is on a 24h hours format. So let's say you work from 9am to 6pm, you will have to schedule Crisp from 09:00 to 18:00.
The schedule is on a per-day basis. If your shift starts at 13:00 and ends at 03:00 in the morning, you will have to create two different schedules: 13:00 to 23:59 and from 00:00 to 03:00
You can enable/disable a mode that we call "Availability schedule". This feature lets you configure days and hour timespans you want to be seen as "online". You will be seen as "offline" on days and hours that are off-schedule.
Here's how to proceed:
Login to: https://app.crisp.chat/
Go to the availability settings: click on the cog icon on the left sidebar, then click on "Availability schedule"
Toggle the "Available on schedule" option to ON
Configure your "online" days and hours.
Your availability is auto-saved
Some use cases
I only want to be online when my tab is opened
In this case please, enable only Set me available when using the app. In this case, ensure your availability schedule is disabled, otherwise, you will be considered as online during your working hours.
I want to be online only during my working hours
Then, Toggle the "Available on schedule" option to ON.
I want to be permanently offline
Then, Toggle the "Force offline" option to ON.
Troubleshooting
If the Crisp app shows your are offline and you think there is something wrong, please follow these instructions:
Crisp is on a 24h hours format. So let's say you work from 9am to 6pm, you will have to schedule Crisp from 09:00 to 18:00.
The schedule is on a per-day basis. If your shift starts at 13:00 and ends at 03:00 in the morning, you will have to create two different schedules: 13:00 to 23:59 and from 00:00 to 03:00
Updated on: 13/06/2022
Thank you!