How to customize the Crisp Chatbox

This article explains where to customize the Crisp chatbox and which settings are available.

Crisp lets you adapt the chatbox to your brand by adjusting its colors, texts, behavior, position, and localized wording. Advanced customization now lives directly inside the chatbox settings, instead of in a separate Customization plugin.

Watch the chatbox customization walkthrough

If you prefer a quick visual walkthrough, this video shows how to customize your Crisp chatbox, from basic appearance settings to texts, position offsets, and custom colors.

Open Chatbox Customization

The dedicated Customization plugin interface has been replaced by the new chatbox customization experience. Advanced chatbox settings are now available directly from the Crisp settings.

To open the customization menu:

Go to Crisp
Open Settings → Chatbox → Customization

From there, you can switch between Text translations, Position offsets, and Custom colors.

Advanced customization is available on paid plans that include widget customization. The Free plan still includes simpler appearance settings such as predefined color themes.

What you can customize

Use Appearance for the main visual and behavioral settings of your chatbox, and Customization when you need more control over texts, colors, or positioning.

Common customization options include:

Colors → choose predefined colors from Appearance or configure custom baseline colors from Customization → Custom colors
Texts → customize chatbox labels, system messages, welcome messages, and other visible wording from Customization → Text translations
Locales → define a default fallback locale and add localized text overrides per language
Behavior → manage options such as the availability tooltip, privacy mode, mobile visibility, and homepage section
Position → choose where the chatbox appears and use Position offsets for more precise placement

Use search and live preview

The customization interface includes a search input, so you can quickly find the exact setting or text you want to edit.

Changes can be previewed live on the real chatbox from the same UI. You no longer need to leave the customization screen or save repeatedly just to check how a text or theme change will look.

Customize colors

Color management has been simplified. Instead of manually adjusting many related colors, you now pick the main baseline colors and Crisp automatically generates the lighter and darker variants used by the chatbox.

If you set a custom color, the chatbox settings will prevent switching back through the predefined color picker and will direct you to Customization → Custom colors instead. This keeps custom color setups consistent and avoids overwriting advanced theme settings by mistake.

Customize texts per locale

Chatbox texts can be localized from Customization → Text translations. Start by editing the Default locale, which acts as the fallback, then add specific locales when you want different wording per language.

This is especially useful for multilingual websites, as visitors can see chatbox texts that match the language they are browsing in.

If you use Telegram, the chatbox welcome message does not apply in the same way. Telegram conversations start from the visitor first message and follow the channel flow.

Good articles to continue

Useful customization guides:

Welcome message → change the greeting shown when visitors open the chatbox
Chatbox color → adjust your chatbox color theme
Chatbox language → control the language displayed in the widget
Chatbox position → move the widget to the left side

Updated on: 23/10/2026

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