Articles on: Customization

How to customize my chatbox?

Using Crisp, your chatbox can fit with your brand. Using this article, learn how to customize your chat.

The customization feature comes with the Crisp Pro plan. The free plan includes simple customizations..

Through this plugin, you'll be able to customize your live chat to make it fit with your brand identity. Our live chat also comes with multiple features that will let you skyrocket your customer support.

Here is a quick video that will help you to get things started

Access the Plugin

Login to:
Go to the plugins in the left Tab
Go to Customization

Customize your chatbox

Customization plugin lets you customize:

- Colors, so you can set a custom color code.
- Texts, to override the default texts.
- Positions, to adapt the chatbox position on mobile and desktop.


It's not yet possible to customize the texts for multiple locales. For instance, it's not possible to have a website in 5 different locales, and to customize the 5 different translations.

Customization plugin will override the translations.

Updated on: 16/08/2022

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