This article explains how to hide the Crisp chatbox on selected pages of your website.

Page restrictions are useful when the chatbox should not appear on specific areas, such as checkout, legal pages, internal tools, or pages where another contact flow is already used.

Hide the chatbox on blocked pages

Blocked pages work as a denylist. The chatbox remains visible elsewhere, but is hidden on the URLs you add to the list.

To hide the chatbox on selected pages:

1. Go to Crisp
2. Open Settings → Chatbox Settings → Chatbox Restrictions → Hide chatbox on pages
3. Click Add a blocked page
4. Add the URLs where the chatbox should be hidden

Video guide

This short video shows how to hide the live chat on multiple pages.

Use wildcards

Wildcards help you block several URLs without adding every page one by one.

Simple wildcard

The pattern https://example.com/*/pricing matches pricing pages with one path segment before /pricing.

Matched pages include:

• French pricing page → https://example.com/fr/pricing
• English pricing page → https://example.com/en/pricing
• Spanish pricing page → https://example.com/es/pricing

Double wildcard

The pattern https://example.com/product/ matches pages under /product/, including deeper subdirectories.

Matched pages include:

• First product path → https://example.com/product/aaaaaa/bbbbbb
• Second product path → https://example.com/product/ccccccc/dddddd

Need the opposite behavior?

If you want the chatbox to appear only on a few URLs and stay hidden everywhere else, use Show Chatbox only on pages.

Updated on: 03/05/2026