How to import & export Analytics dashboards

Import and export Analytics Dashboards to reuse reporting setups across workspaces, create reusable templates, or keep a copy of a Dashboard configuration.


Dashboard import and export uses .json files. This is useful when you want to recreate the same reporting setup in another workspace, install a template, or keep a reusable copy of a Dashboard.



How to import a Dashboard


Importing a Dashboard lets you load a ready-made Analytics Dashboard from a .json file.


Steps


  1. Open Crisp, then go to Analytics → Dashboards.
  2. Click Create a new dashboard at the bottom of the Dashboard list.
  3. Select Import Dashboard.
  4. Upload your .json file.
  5. Rename or edit the Dashboard once it appears in your list.


Import an Analytics Dashboard from a JSON file


What gets imported


All chart configurations, metrics, filters, and layout settings included in the file are recreated automatically. Once imported, the Dashboard works like any Dashboard you build manually.


Looking for ready-made templates? Start here: Set up Crisp Analytics for Customer Support: 4 dashboard templates.



How to export a Dashboard


Exporting saves your Dashboard as a .json file that you can import again later or reuse in another workspace.


Steps


  1. Open Crisp, then go to Analytics → Dashboards.
  2. Hover the Dashboard you want to export.
  3. Click ⋯ (More).
  4. Select Export.
  5. Download the generated .json file.


Export an Analytics Dashboard as a JSON file


What gets exported


A Dashboard export includes:

  • Chart configurations → the reports and visual settings used in the Dashboard
  • Queries and metrics → the data each chart is built from
  • Filters and date ranges → the configured report scope
  • Dashboard layout → how the charts are arranged



Best practices


You do not need to export a Dashboard just to make it available to teammates in the same workspace. You can share an Analytics Dashboard directly with your team so operators with Analytics access can view and edit the same Dashboard.


Use import and export when you need to reuse a Dashboard outside its current workspace or keep a reusable configuration.


Dashboard exports are especially useful when you want to:

  • Reuse setups across workspaces → replicate Analytics layouts for multiple brands or teams
  • Create reusable templates → distribute a Dashboard structure without rebuilding it manually
  • Keep a copy of a setup → save a Dashboard configuration that you may want to import again later
  • Share a setup outside your workspace → send the .json file to someone who cannot access the original workspace


Dashboards are saved and synced across your devices. To collaborate with operators in the same workspace, use Dashboard sharing instead of exporting a file.



Related articles


Useful companion articles:

Updated on: 24/09/2026

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