• Getting started with the Crisp Analytics

  Use Crisp Analytics to understand your support activity, team performance, customer behavior, knowledge base usage, campaigns, and automation impact. Analytics gives you prebuilt reports for common support questions and lets you create custom Dashboards when your team needs a more focused view. Open Crisp, then go to Analytics from the left navigation bar to review your reports.Popular

• Dashboard Templates for Customer Support teams

  Use these four Analytics Dashboard templates to start monitoring support activity, team performance, AI impact, and Knowledge Base efficiency in Crisp. Crisp Analytics includes many reports, metrics, views, and filters. Templates give your team a ready-made starting point, so you can understand what is happening in support without building every Dashboard from scratch. This guide covers: Why use Dashboard templates? → when templates are useful How tFew readers

• How to build custom dashboards in Crisp Analytics

  Build a custom Analytics Dashboard to group the Crisp metrics your team needs into one focused reporting view. Dashboards sit on top of Crisp Analytics. They do not create new metrics; they organize existing reports into a layout that is easier to review for a specific team, workflow, or objective. In this guide, you will learn how to: Find Dashboards → open the Dashboard section in Analytics Create a new Dashboard (Few readers

• How to import & export Analytics dashboards

  Import and export Analytics Dashboards to reuse reporting setups across browsers, teammates, workspaces, or prebuilt Crisp templates. Dashboard import and export uses .json files. This is useful when you want to save a Dashboard, share it with someone else, install a template, or recreate the same reporting layout in another workspace. Importing a Dashboard lets you load a ready-made Analytics Dashboard from a .json file. cFew readers