Reports & Metrics

• How to use Hugo Copilot in Analytics

  Learn how to use Hugo Copilot in Analytics to explore your support data, create charts, and build dashboards with AI. Hugo Copilot is available directly from Crisp Analytics. It can read the data shown in your reports, answer questions with real figures, create reporting views, and adjust the period you are analyzing without requiring you to configure every report manually. If you're new to Analytics, start with [Getting started with the Crisp Analytics](hFew readers

• How to monitor User ratings & feedbacks

  Learn how Crisp conversation ratings work, where to review them, and how to enable or disable rating requests. Ratings help you understand how customers felt after interacting with your support team. When enabled, Crisp can collect feedback from chatbox and transcript emails, then centralize the results in Analytics and Contacts. Understand rating requests What the rating email looks like The rating request is included in the converFew readers

• Getting started with the Crisp Analytics

  Use Crisp Analytics to understand your support activity, team performance, customer behavior, knowledge base usage, campaigns, and automation impact. Analytics gives you prebuilt reports for common support questions and lets you create custom Dashboards when your team needs a more focused view. Open Crisp, then go to Analytics from the left navigation bar to review your reports. Crisp Analytics is available from the **EPopular

Dashboards

• Dashboard Templates for Customer Support teams

  Use these four Analytics Dashboard templates to start monitoring support activity, team performance, AI impact, and Knowledge Base efficiency in Crisp. Crisp Analytics includes many reports, metrics, views, and filters. Templates give your team a ready-made starting point, so you can understand what is happening in support without building every Dashboard from scratch. This guide covers: Why use Dashboard templates? → when templates are useful [How tFew readers

• How to build custom dashboards in Crisp Analytics

  Build a custom Analytics Dashboard to group the Crisp metrics your team needs into one focused reporting view. Dashboards sit on top of Crisp Analytics. They do not create new metrics; they organize existing reports into a layout that is easier to review for a specific team, workflow, or objective. In this guide, you will learn how to: Find Dashboards → open the Dashboard section in Analytics [Create a new Dashboard](Few readers

• How to import & export Analytics dashboards

  Import and export Analytics Dashboards to reuse reporting setups across workspaces, create reusable templates, or keep a copy of a Dashboard configuration. Dashboard import and export uses .json files. This is useful when you want to recreate the same reporting setup in another workspace, install a template, or keep a reusable copy of a Dashboard. How to import a Dashboard Importing a Dashboard lets you load a ready-made Analytics Dashboard from a .json filFew readers

• How to share Analytics dashboards with your team

  Share an Analytics Dashboard with your workspace so your team can view and edit the same reporting setup. Analytics Dashboards are private by default. When you share a Dashboard, workspace operators with access to Analytics can open, view, and edit it. Crisp Analytics is available with the Essentials and Plus plans. Share a new Dashboard with your team You can make a Dashboard available tFew readers