Here is how to import all your Helpdesk articles from other providers.

Importing your current previous helpdesk content is really as Crisp automatically import* all your knowledge base content from those providers:

Intercom
Zendesk
Drift
Desk.com
Freshdesk
Help Scout
Elevio
Ladesk
UserVoice
Groove
Helpjuice
Helpdocs
Zoho

Import articles

Go to app.crisp.chat
Go to helpdesk
Click on import articles on the upper right corner.

Click import articles

Then paste the help center URL you have from your previous provider. Note that this URL must be public so our servers can fetch the content.

Crisp will automatically adapt your helpdesk's content. This operation may take 10 minutes

The migration process duration may vary depending on how many articles you had on your previous helpdesk. We will notify by email when this operation is done.

Known limitations

Crisp is not importing videos. You will have to import again your videos.
In rare case, you will have to manually assign your articles to categories.
Crisp is not supporting tables.

If your articles are having formatting issues, please check the following article: https://help.crisp.chat/en/article/how-to-format-helpdesk-articles-oiurpj/
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