Support platform migration

• Moving from Intercom (Fin AI)

  Migrating from Intercom to Crisp, or from Fin AI to Hugo? This guide helps you translate your setup without breaking your support workflow. Switching support tools is rarely only about features. Most teams want to know whether they can keep conversations organized, preserve customer context, reuse support content, and adopt AI without rebuilding everything from scratch. Crisp keeps those core ideas, but organizes them around a simpler Inbox, knowledge base, workflows, and Hugo, the AI Agent.Few readers

• Moving from Zendesk

  Migrating from Zendesk to Crisp? This guide helps you move from a ticket-first setup to a conversation-first support workflow without losing structure. Zendesk often becomes the operational backbone of a support team: queues, statuses, assignments, customer fields, macros, and ticket history. Crisp keeps that need for structure, but organizes daily work around conversations, inboxes, customer context, and Hugo, the AI Agent. This migration guide covers: [Moving from tickets to conversaFew readers

• Moving from Drift (Salesloft)

  Migrating from Drift, now Salesloft Chat, to Crisp? This guide helps you rebuild visitor engagement, qualification, routing, and follow-up inside Crisp. Drift is often used to engage website visitors, qualify leads, and move conversations toward pipeline. Crisp supports those goals too, but brings them into a broader conversation platform where Inbox, contacts, campaigns, workflows, knowledge, and Hugo work together. This migration guide covers: [Moving from buyer engagement to a unifiFew readers

• Moving from Gorgias

  Migrating from Gorgias to Crisp? This guide helps you rebuild your ecommerce support workflow in Crisp without losing the customer context your team relies on. For ecommerce teams, moving away from Gorgias is not just about replacing a help desk. The goal is to keep orders, customer data, saved replies, knowledge, and automation connected, while moving into a broader conversation-first platform where support, sales, follow-up, and AI work from the same place. This migration guide covers:Few readers

• Moving from Freshdesk

  Migrating from Freshdesk to Crisp? This guide helps you move the customer data, support history, knowledge, channels, automation, and AI your team still needs. Freshdesk often becomes the operational backbone of a support team, with tickets, groups, views, fields, canned responses, automation rules, and Freddy AI connected together. Crisp keeps the structure that matters, but organizes daily support around a shared Inbox, customer conFew readers

Knowledge Base migration

• How to import a Knowledge Base from another provider

  Import articles from another help center into Crisp so you can move your self-service content faster. Crisp can automatically import Knowledge Base content from several providers. The importer helps you recreate articles in Crisp, but you should still review the result afterwards to confirm formatting, categories, images, and links. Before importing Your existing knowledge base must be public so Crisp servers can fetch its content. If your source knowledge base isSome readers