How to import my Helpdesk from a previous provider?

Here is how to import all your Knowledge articles from other providers.

Importing your current previous knowledge content is really easy as Crisp automatically imports all your knowledge base content from those providers:

Intercom
Zendesk
Drift
Desk.com
Freshdesk
Help Scout
Elevio
Ladesk
UserVoice
Groove
Helpjuice
Helpdocs
Kayako
Hubspot
Better Docs
Wordpress Knowledge Base Plugin
Zoho

If your current helpdesk is not in this list / supported for import, you can convert your article to HTML (if not already) and then convert it into Markdown for import.

Import articles

Go to app.crisp.chat
Go to helpdesk
Click on import articles on the upper right corner.



Then paste the help center URL you have from your previous provider.

Please note that your Helpdesk URL must be public so our servers can fetch the content.
The URL must not contain a language extension : exampleURL.com/ is the correct format, please don't add /en/ or /fr/ etc.. to the end of the Helpdesk URL.

Crisp will automatically adapt your helpdesk's content. This operation may take 10 minutes.

The migration process duration may vary depending on how many articles you had on your previous knowledge base. We will notify by email when this operation is done.

Known limitations

Crisp is not importing videos. You will have to import again your videos.
In rare case, you will have to manually assign your articles to categories.
Crisp is not supporting tables.

If your articles are having formatting issues, please check the following article: https://help.crisp.chat/en/article/how-to-format-helpdesk-articles-oiurpj/

Updated on: 11/08/2023