Learn how Crisp security practices align with the main areas reviewed in ISO 27001-style security programs.

ISO 27001 is an international standard for information security management systems. This article explains how Crisp approaches the security areas commonly reviewed in ISO 27001, without replacing a formal procurement, legal, or certification review.

Important clarification

Crisp documents its security practices publicly and is committed to aligning with strong information security requirements. If your organization needs formal ISO 27001 certification evidence, signed compliance documents, or contractual commitments, contact Crisp directly so the right materials can be shared.

What ISO 27001 evaluates

ISO 27001 is published by the International Organization for Standardization and the International Electrotechnical Commission. It provides a framework for establishing, implementing, maintaining, and continually improving an information security management system.

ISO 27001 reviews how an organization manages information security risks, policies, controls, availability, access, and continuous improvement.

How Crisp approaches these areas

Information security policies

Crisp maintains security practices that govern how data is handled, how access is managed, and how incidents are reviewed. These practices are documented in the Security Practices documentation.

Risk management

Crisp security work includes identifying potential threats to systems and data, applying controls to reduce risk, and reviewing those controls as systems evolve.

Access control

Crisp supports account and workspace security controls such as Two-Factor Authentication. For authenticated web applications using the chatbox, Crisp also provides User Identity Verification so teams can reduce impersonation risk in support workflows.

Availability and continuity

Crisp publishes service status and incident information on the Crisp Status Page. This helps customers monitor availability and review service incidents when they occur.

Data protection and privacy

Crisp provides GDPR-related resources for customers operating under EU privacy requirements. Read Crisp EU GDPR compliance status for the dedicated privacy article.

Continuous improvement

Information security requires ongoing review. Crisp continues to review security measures, monitor for new threats, and update practices as the platform and security landscape evolve.

Useful security resources

For deeper review, start with these resources:

• Security Practices → Crisp infrastructure, data security, encryption, and vulnerability disclosure information
• Crisp Status Page → live availability and incident information
• Crisp EU GDPR compliance status → privacy and data processing guidance

Frequently Asked Questions

Still have questions which were not covered in this article? Here is a collection of the most frequently asked questions on this topic.

Is ISO 27001 alignment the same as certification?

No, alignment and certification are not the same thing. Certification is a formal process conducted by an accredited certification body, while this article explains how Crisp practices relate to ISO 27001-style security areas.

Where can my security team review more details?

Start with the Security Practices documentation. For formal procurement or compliance documentation, contact Crisp directly from your workspace or through the Crisp website.

Updated on: 03/05/2026