Learn how Magic Browse works and how Crisp helps you keep co-browsing privacy-friendly.

Magic Browse lets your team guide customers through your website by viewing the page they are currently browsing. It is passive by design, scoped to your website, and includes privacy controls for sensitive information and user consent.

How Magic Browse works

Magic Browse renders the HTML and CSS of your website inside Crisp, then reproduces visitor mouse movement and scrolling. This helps your team understand what the visitor is seeing and guide them more easily.

Magic Browse is scoped to the page where the visitor is currently browsing your website. It does not give Crisp or your operators access to the visitor's browser, desktop, files, or other websites.

How privacy works

Crisp does not store Magic Browse recordings on its servers. The feature is passive, and sensitive fields such as inputs are hidden by default when they may contain private information.

By default, privacy settings require the visitor's permission before starting a co-browsing session. Crisp also respects Do Not Track (DNT) browser preferences; when DNT is enabled by the visitor, Crisp will not start the co-browsing session.

Control Magic Browse privacy settings

Open Crisp, then go to Settings → Chatbox Settings → Chatbox Security → User privacy choices (MagicType, MagicBrowse).

From there, you can control how user privacy choices apply to Magic Browse and related chatbox privacy features.

Hide sensitive page elements

You can hide custom page elements from Magic Browse when your website displays sensitive information that should not be visible to operators.

Use the dedicated guide to configure this: How to prevent elements from being tracked by MagicBrowse.

Disable or troubleshoot Magic Browse

If your team does not want to use Magic Browse, you can disable it from the Magic Browse plugin settings.

If Magic Browse does not work as expected, read MagicBrowse is not working and contact Crisp support if the issue persists.

Frequently Asked Questions

Still have questions which were not covered in this article? Here is a collection of the most frequently asked questions on this topic.

Does Magic Browse access a visitor's desktop?

No, Magic Browse is scoped to the visitor's current page on your website. It does not provide access to their desktop, browser tabs, local files, or external websites.

Can I hide sensitive information from Magic Browse?

Yes, sensitive elements can be hidden from Magic Browse. Use the dedicated prevention method for custom elements when your page contains information operators should not see.

Updated on: 03/05/2026