Articles on: Crisp Helpdesk

How can I embed videos from Loom in a helpdesk article?

Video content is key to better help customers. This tutorial provides help how to embed in a helpdesk article a video hosted on Loom

This procedure is a bit more complicated than for Youtube, Vimeo & others because Loom is not providing any solution to retrieve an embed link directly from a Loom link. So this video covers how to do it manually.

Retrieve the embed link from Loom

Go to your Loom sharable video link. For example
Click on share
Click Embed
Click Fixed size
Click Copy code

Click Embed

Fixed size

Then you will get the embed code. This code can't be used directly on Crisp


Convert the code for Crisp

To embed the Loom video in your helpdesk article, we need to retrieve the link from the Iframe provided from Loom. In the example above, the link is:

Then, simply copy-paste the following code in your Crisp helpdesk article (make sure to change the link to your own link):

${frame}[Here you can use a custom legend](

Updated on: 11/03/2024

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