How to add a new language to the Knowledge Base

Add languages to your Crisp Knowledge Base so customers can read your help content in their preferred language.

Crisp Knowledge Base supports multiple languages inside the same workspace. You can create the first language when setting up the Knowledge Base, then add more languages later. Your main language is the reference for your content, and other languages can be automatically translated from it. Each language can then be reviewed and edited separately.

Create the first Knowledge Base language

Before your Knowledge Base can be available online, it needs at least one language.

To create the first language:

Go to app.crisp.chat
Open Knowledge Base from the left sidebar
Confirm that you want to add a language
Pick the language you want to start with

Pick the first language for the Crisp Knowledge Base

Add another language

Once your first language exists, you can add more languages from the Knowledge Base localization settings. Your main language is used as the reference language, and other languages can be automatically translated from it.

To add a new language:

Go to app.crisp.chat
Open Knowledge Base → Settings → Localization
Click Add a language
Select the language you want to add
Let Crisp generate the localized version from your main language

Manage languages and localization for your Crisp Knowledge Base

Once the language is added, your Knowledge Base can be accessed in that language. Your main language remains the reference for your content, so review the translated articles before publishing them.

You can also ask Hugo Copilot to translate a single article: it creates the other language version and links it to the original. See How to use Hugo Copilot in Knowledge Base.

Switch between languages

Each language has its own set of articles and categories. Make sure you are editing the right language before creating or importing content.

To switch languages:

Open Knowledge Base
Click the language selector in the upper-left area of the Knowledge Base screen
Choose the language you want to manage

Switch between Knowledge Base languages

Copy articles into another language

If you already have articles in one language, you can use the Knowledge Base import tool to copy content into another language. This avoids manually recreating every article from scratch, for example when copying content from another Knowledge Base.

To copy articles with the importer:

Switch to the destination language first
Click Actions in the upper-right corner
Select Import articles
Paste the URL of the existing Knowledge Base language you want to copy from
Start the import and review the imported articles afterwards

Import articles into the selected Knowledge Base language

Always check that you are on the destination language before importing. Importing into the wrong language can duplicate articles in the wrong environment.

The importer only copies content, it does not translate it. Translate and review each imported article yourself, or use the automatic translation from the localization settings.

Learn more about imports in How can I import my Knowledge Base from a previous provider?.

Frequently Asked Questions

Still have questions which were not covered in this article? Here is a collection of the most frequently asked questions on this topic.

Are articles translated automatically when I add a language?

Yes, other languages can be automatically translated from your main language. Add the language from Knowledge Base → Settings → Localization and let Crisp generate the localized version. Each language then has its own content, so review and edit the translated articles before publishing. The import tool is different: it only copies articles and does not translate them.

Can I have different articles in each language?

Yes, each language can have its own articles and categories. This is useful when some content only applies to specific markets, products, or support processes.

What should I check before importing articles into a new language?

Make sure the destination language is selected first. Then import the source articles, translate the content (manually or with automatic translation), and review links, categories, screenshots, and wording before publishing.

Updated on: 05/11/2026

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