Crisp Knowledge Base quickstart
Getting started with the Crisp Knowledge Base
Create, customize, publish, and share a Crisp Knowledge Base so customers can find answers on their own. The Crisp Knowledge Base is a public help center connected to your workspace. You can use it to publish articles, organize them by category, support multiple languages, share answers from the Inbox, and provide helpful content to customers and to Hugo. This guide covers the main setup areas: Check the required plan → confirm the feature is available inPopularHow to format Knowledge Base articles
Use Crisp Markdown to format Knowledge Base articles with clear text, titles, lists, media, links, and helpful information boxes. Knowledge Base articles are written with Markdown, a lightweight syntax that keeps formatting simple and readable. This guide covers the formatting options supported in Crisp articles and shows the syntax you can paste directly into the editor. Use these inline formats to make article content easier to scan: Bold →PopularHow to setup a Custom Domain for the Knowledge Base
Configure a custom domain for your Crisp Knowledge Base so visitors can open it from your own help center URL. By default, Crisp can host your Knowledge Base on a Crisp domain such as acme.crisp.help. You can also use a custom domain such as help.acme.com, which is usually better for branding and customer trust.Some readers
Customizing your Crisp Knowledge Base
How to add a new language to the Knowledge Base
Add languages to your Crisp Knowledge Base so customers can read your help content in their preferred language. Crisp Knowledge Base supports multiple languages inside the same workspace. You can create the first language when setting up the Knowledge Base, then add more languages later and manage articles separately for each language. Before your Knowledge Base can be available online, it needs at least one language. ToFew readersHow to inject custom code on the Knowledge Base
Add custom HTML, CSS, or JavaScript to your Crisp Knowledge Base from the customization settings. Custom code is useful when you want to add tracking scripts, adjust small layout details, or apply snippets that change how the Knowledge Base looks. Use it carefully and keep customizations easy to maintain. Start from app.crisp.chat, then open Settings → Knowledge Base Settings → Customize your Knowledge Base. To iFew readersHow to customize the Knowledge Base UI
Customize the layout of your Crisp Knowledge Base with reusable HTML, CSS, and JavaScript snippets. Crisp lets you include custom code in your Knowledge Base settings so you can adjust visual details, hide optional elements, or change small interface labels. These snippets are meant for layout customization only; keep them simple, test them after saving, and avoid changing core navigation if it could make the Knowledge Base harder to use.Few readersHow to change the Knowledge Base favicon
Change the favicon shown in browser tabs for your Crisp Knowledge Base by updating your workspace icon. The Knowledge Base favicon uses the same icon as your Crisp workspace website icon. To change it, update the workspace icon from your workspace settings. Start from app.crisp.chat, then open Settings → Workspace Settings → Workspace Information. To change the Knowledge Base favicon: Open WorkspaFew readersHow to route the Knowledge Base behind a reverse proxy
Serve your Crisp Knowledge Base through a reverse proxy when you need advanced hosting control. Most teams should use a regular custom Knowledge Base domain. A reverse proxy is an advanced setup for cases where you need to serve the Knowledge Base from a custom server, a custom route, or a specific subfolder such as mywebsite.com/help. A reverse proxy can be useful when you need to host the Knowledge Base under a custom domain, customFew readers
Writing articles for your Crisp Knowledge Base
How to embed Loom videos in Knowledge Base articles
Embed a Loom video inside a Crisp Knowledge Base article by converting the Loom embed URL into a Crisp frame. Crisp supports frame embeds through the frame syntax. For Loom, you first need to retrieve the Loom embed URL, then paste it into the Crisp frame format. Open the Loom video you want to embed. A share URL usually looks like this: To retrieve the embFew readersHow to include Google Docs in Knowledge Base articles
Embed a Google Docs document in a Crisp Knowledge Base article by exporting it as a PDF and loading it through a frame. Crisp can display a Google Docs document in an article when the document is available through a PDF export URL. You can then load that exported PDF with the Crisp frame syntax. Start from the edit URL of your Google Docs document. It usually looks like this:Few readersHow to embed Wistia videos in Knowledge Base articles
Embed a Wistia video inside a Crisp Knowledge Base article by converting the Wistia iframe URL into a Crisp frame. Crisp supports frame embeds through the frame syntax. For Wistia, retrieve the iframe src URL from the Wistia embed settings, then use that URL in your Crisp article. To retrieve the embed URL from Wistia: Open your Wistia Dashboard Open the video you want to embed Click Embed & Share Choose IFew readersHow to include a PDF in Knowledge Base articles
Embed a PDF in a Crisp Knowledge Base article by loading it through a frame. A PDF can be displayed inside an article with the Crisp frame syntax. The PDF must be reachable from a public URL so the viewer can load it for your visitors. Before embedding the PDF, make sure the file is publicly accessible. If the PDF is hosted behind a login or a private link, visitors may not be able to open it inside the article. Use this Google Docs viewFew readers
Common questions about the Crisp Knowledge Base
How is the Crisp Knowledge Base natively optimized for SEO
Understand how Crisp Knowledge Base helps your articles stay search-engine friendly and shareable. Crisp Knowledge Base follows common SEO practices so your public help content can be discovered, indexed, and shared more easily. Your article quality still matters most: clear titles, helpful content, internal links, and up-to-date answers improve both customer experience and search visibility. Crisp Knowledge Base includFew readersHow to embed Knowledge Base articles in an iFrame
Embed a Crisp Knowledge Base article on your own website by using the article reader mode in an iFrame. Crisp articles can be opened in a dedicated reader view that works well inside an iFrame. This is useful when you want to show a specific article inside your product, documentation, onboarding flow, or support page. Start with the public URL of the Knowledge Base article you want to embed, then append one of the reader paths below. AvailFew readersWhich devices & browsers are supported by the Knowledge Base
Know which browsers and device types are supported by Crisp Knowledge Base. Crisp Knowledge Base is built for modern browsers and responsive layouts. It works across desktop, mobile, tablet, and large-screen devices, as long as visitors use a supported browser version. Crisp Knowledge Base works best on the latest stable versions of modern browsers. Supported browser families include: Chrome → desktop and mobile Firefox → desktoFew readersHow to protect the Knowledge behind a password
Protect your Crisp Knowledge Base with a password when you want to restrict access to your help content. Password protection lets you keep your Knowledge Base available only to visitors who know the password. This is useful for private documentation, internal resources, early-stage product docs, or customer-only help centers. Start from app.crisp.chat, then open Settings → Knowledge Base Settings → CustomizFew readers
Crisp Analytics essentials
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