How to change the Knowledge Base favicon

Change the favicon shown in browser tabs for your Crisp Knowledge Base by updating your workspace icon.

The Knowledge Base favicon uses the same icon as your Crisp workspace website icon. To change it, update the workspace icon from your workspace settings.

Update the workspace icon

Start from app.crisp.chat, then open Settings → Workspace Settings → Workspace Information.

To change the Knowledge Base favicon:

Open Workspace Information
Upload the new workspace icon or logo
Save the workspace settings
Refresh your Knowledge Base in the browser

Crisp Knowledge Base favicon shown in a browser tab

Workspace logo settings used for the Knowledge Base favicon

Browsers can cache favicons for a while. If the old icon still appears, refresh the page, clear the browser cache, or check from another browser.

Frequently Asked Questions

Still have questions which were not covered in this article? Here is a collection of the most frequently asked questions on this topic.

Can the Knowledge Base favicon be different from the workspace icon?

No, the Knowledge Base favicon follows the workspace icon. Updating the workspace icon is the way to update the favicon used by your Knowledge Base.

Why do I still see the old favicon?

Your browser is probably showing a cached favicon. Try a hard refresh, clear the browser cache, or open the Knowledge Base from another browser to confirm the new icon is live.

Updated on: 03/05/2026

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