Embed a Loom video inside a Crisp Knowledge Base article by converting the Loom embed URL into a Crisp frame.

Crisp supports frame embeds through the ${frame} syntax. For Loom, you first need to retrieve the Loom embed URL, then paste it into the Crisp frame format.

Retrieve the Loom embed link

Open the Loom video you want to embed. A share URL usually looks like this:

https://www.loom.com/share/221f217704be4b668928c1a4cacb2f0e

To retrieve the embed code from Loom:

• Open the Loom share page
• Click Share
• Click Embed
• Choose Fixed size
• Click Copy code

Loom gives you an HTML iframe like this. Do not paste the full iframe directly into the article.

<iframe
  width="640"
  height="400"
  src="https://www.loom.com/embed/221f217704be4b668928c1a4cacb2f0e"
  frameborder="0"
  webkitallowfullscreen
  mozallowfullscreen
  allowfullscreen
></iframe>

Convert the Loom embed for Crisp

Copy only the value inside the iframe src attribute. In the example above, the embed URL is:

https://www.loom.com/embed/221f217704be4b668928c1a4cacb2f0e

Then paste it into the Crisp frame format:

${frame}[Here you can use a custom legend](https://www.loom.com/embed/221f217704be4b668928c1a4cacb2f0e)

Replace the URL and label with your own Loom video and description.

Frequently Asked Questions

Still have questions which were not covered in this article? Here is a collection of the most frequently asked questions on this topic.

Can I paste the full Loom iframe into the article?

No, use only the iframe src URL inside a Crisp ${frame} embed. The full iframe code is useful to find the embed URL, but the Knowledge Base article should use Crisp frame syntax.

Why does my Loom video not appear?

Check that the URL starts with https://www.loom.com/embed/. Also confirm that the Loom video is shareable and not restricted in a way that prevents visitors from opening it.

Updated on: 03/05/2026