Embed a Google Docs document in a Crisp Knowledge Base article by exporting it as a PDF and loading it through a frame.

Crisp can display a Google Docs document in an article when the document is available through a PDF export URL. You can then load that exported PDF with the Crisp ${frame} syntax.

Create the Google Docs PDF export URL

Start from the edit URL of your Google Docs document. It usually looks like this:

https://docs.google.com/document/d/1S8gJeCD_vDjbM2JKk8Ojkt-6Uj_fdn_NQPdzHeQnn0Y/edit

Replace /edit at the end of the URL with /export?format=pdf.

https://docs.google.com/document/d/1S8gJeCD_vDjbM2JKk8Ojkt-6Uj_fdn_NQPdzHeQnn0Y/export?format=pdf

Embed the document in Crisp

Use the Google Docs viewer URL and place your PDF export link in the url= parameter.

${frame}[PDF](https://docs.google.com/viewerng/viewer?url=https://A_LINK_TO_YOUR_PDF&embedded=true)

For example:

${frame}[PDF](https://docs.google.com/viewerng/viewer?url=https://docs.google.com/document/d/1S8gJeCD_vDjbM2JKk8Ojkt-6Uj_fdn_NQPdzHeQnn0Y/export?format=pdf&embedded=true)

Example

Frequently Asked Questions

Still have questions which were not covered in this article? Here is a collection of the most frequently asked questions on this topic.

Can I embed a private Google Doc?

Only if the visitor has permission to access it. For public Knowledge Base articles, the document should usually be shared publicly or published in a way that customers can open.

Why is the embedded Google Doc not loading?

Check the sharing permissions and the export URL. The URL should end with /export?format=pdf, and the document must be accessible to the visitor outside Crisp as well.

Updated on: 03/05/2026