Learn how to download, sign, and upload your GDPR Data Processing Agreement with Crisp.

Companies using Crisp to handle European user data may need to sign a Data Processing Agreement, also called a DPA. In Crisp, DPA contracts are managed per workspace and must be uploaded by a workspace owner.

Before signing the DPA

Make sure the person handling the DPA has the right permissions and understands which workspace the contract applies to.

Before you start:

• Use the right workspace → DPA contracts are attached to a specific Crisp workspace
• Use an owner account → only workspace owners can upload the signed DPA
• Prepare a clean signature → sign the PDF electronically or print, sign, and scan it properly
• Check the file size → the uploaded file must stay within the upload limit shown in Crisp

Download and upload the DPA

To sign your DPA with Crisp:

• Go to Crisp
• Open Settings → Workspace Settings → Data, Limits & Legal
• In Contract Agreements, click See Agreement
• Download the GDPR contract shown in the list
• Fill and sign the PDF
• Upload the signed PDF in the same Contract Agreements section
• Wait for the upload confirmation

After the upload confirmation appears, the DPA has been submitted successfully.

Update or cancel the DPA

You can cancel the DPA contract from the same Contract Agreements section, then sign it again later if needed.

Use this only when you know the existing agreement should be replaced or removed. If you are unsure, ask your legal team or contact Crisp support before changing the contract status.

Frequently Asked Questions

Still have questions which were not covered in this article? Here is a collection of the most frequently asked questions on this topic.

Who can upload the signed DPA?

Only workspace owners. The signed DPA must be uploaded from an owner account in the workspace where the agreement applies.

Is the DPA shared across all my Crisp workspaces?

No. DPA contracts are managed per workspace, so make sure you download and upload the agreement from the correct workspace.

Can I sign the DPA on paper?

Yes. You can print and sign the PDF, then scan it properly before uploading it back to Crisp.

Updated on: 03/05/2026