Magic Browse is an innovative feature we offer. You can help your customer and lead them through your website directly and easily. This feature is available on the Unlimited Plan.

How is it Working?

We simply render the HTML and CSS contained on the DOM in an iframe to display it in Crisp (using the WebSockets)

Is that allowed?

First of all, you have to note that the cookies stored in Crisp are technical cookies. We don’t use third-party cookies (tracking cookies). The cookies are mandatory for chatbox functionalities. 

If you want to learn more about our Cookie Policy you can refer to this article and this article if you want to modify the cookie expiration date on your side.

Also, note that no matter your settings or your user’s, you’ll never have access to your user’s browser or desktop.

Additionally, we hide the fields automatically so your operators can’t track any data your customer may add on your app’s side.

Finally, you may have some sensitive data on user’s side you don’t want your operator to see, you can use this method to prevent custom elements being tracked by Magic Browse.

However, if you are still afraid of the feature, and you don’t want to use this feature, you can disable it totally in the plugin section.

Troubleshooting :

Please refer to this article and if the issue persists contact our support team.
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