How to setup the Twilio Plugin

Integrate with Twilio to connect with users using SMS messages

Twilio integration is available from the Crisp Essentials planThe Twilio plugin supports SMS only. Phone calling is not supported with Twilio in Crisp.

What does the Twilio plugin support?

The Twilio plugin lets you connect Twilio SMS messaging to Crisp.

It does not support Twilio voice calling. If you need calling in Crisp, use a dedicated phone integration such as Aircall.

Link Crisp with Twilio

Go to app.crisp.chat
Go to plugins
Click on Twilio
Provide your Account SID and Account Token
Choose a Phone Number

Troubleshooting

I don't receive any SMS in Crisp

In this case, Crisp might fail to configure a webhook. Usually, it's because there is a conflict with a third party provider, updating the webhook in the same time.

Connect to the Twilio Console
Go to your Phone Numbers
Check the webhooks
Ensure the webhook is starting with https://plugins.crisp.chat/urn:crisp.im:twilio:0/

Ensure Webhook is selected in the list

I can't reply to my users

Ensure you provided the correct Account SID and Account Token and these credentials have access your phone number.

Updated on: 15/04/2026

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