How to setup the Twilio Plugin
Integrate with Twilio to connect with users using SMS messages
Twilio integration is available from the Crisp Unlimited plan
Go to app.crisp.chat
Go to plugins
Click on Twilio
Provide your Account SID and Account Token
Choose a Phone Number
In this case, Crisp might fail to configure a webhook. Usually, it's because there is a conflict with a third party provider, updating the webhook in the same time.
- Connect to the Twilio Console
- Go to your Phone Numbers
- Check the webhooks
- Ensure the webhook is starting with https://plugins.crisp.chat/urn:crisp.im:twilio:0/
Ensure you provided the correct Account SID and Account Token and these credentials have access your phone number.
Twilio integration is available from the Crisp Unlimited plan
Link Crisp with Twilio
Go to app.crisp.chat
Go to plugins
Click on Twilio
Provide your Account SID and Account Token
Choose a Phone Number
Troubleshooting
I don't receive any SMS in Crisp
In this case, Crisp might fail to configure a webhook. Usually, it's because there is a conflict with a third party provider, updating the webhook in the same time.
- Connect to the Twilio Console
- Go to your Phone Numbers
- Check the webhooks
- Ensure the webhook is starting with https://plugins.crisp.chat/urn:crisp.im:twilio:0/
I can't reply to my users
Ensure you provided the correct Account SID and Account Token and these credentials have access your phone number.
Updated on: 07/10/2019
Thank you!