Ticketing
How to setup the Ticket Center plugin
Learn how to embed the Crisp Ticket Center in an authenticated customer area. Ticket Center lets customers view, open, and reply to support requests from your own website. It is designed for logged-in areas where your application already knows and verifies the customer email address. Before you start Ticket Center should be embedded inside an authenticated area, such as a dashboard or account portal. Your backend must generate the iframe URL with the customer eSome readersHow to setup the Contact Form plugin
Learn how to embed the Crisp Contact Form plugin on your website. The Contact Form plugin lets visitors contact you from a traditional form while still sending messages into your Crisp Inbox, where your team can reply and collaborate like on any other conversation. Before you start The Contact Form plugin is available for Crisp workspaces and can be embedded on a public contact page. It uses hCaptcha to help protect your inbox from automated spam. To configSome readers
How to receive emails in Crisp
Forward your support emails into Crisp so your team can manage email conversations from the same Inbox as every other channel. Email support becomes much easier to manage when replies, assignments, notes, and history all live in one shared Inbox. Once forwarding is set up, your team can handle email conversations in Crisp just like chat and messaging conversations. Receiving emails in Crisp requires an existing email provider that supports forwarding.  to Crisp
Forward your Microsoft 365 or Outlook mailbox to Crisp so your team can manage email support from the shared Inbox. Once forwarding is enabled, your incoming emails land in Crisp and can be handled alongside live chat and your other connected channels. This is a good way to centralize support and keep email collaboration in the same workspace as the rest of your customer conversations. Get your Crisp forwarding address Open Crisp, thenFew readersHow to setup a Custom SMTP with Amazon SES to improve email deliverability
Learn how to connect Amazon SES as a custom SMTP provider for emails sent from Crisp. A custom SMTP routes outbound Crisp emails through your own email delivery provider instead of Crisp's default sending infrastructure. This guide focuses on Amazon SES, but the same idea applies to any provider that supports standard SMTP credentials. Custom SMTP is available on Crisp Essentials and Crisp Plus plans. You also need an active Custom Email Domain before connecting the SMTP in CrSome readersHow to append a custom signature in your emails?
This article explains how to add a custom signature to emails sent from Crisp. Email signatures help your team keep a consistent brand identity when replying to customers by email. Crisp can append one shared signature to operator email replies sent from the inbox. Required plan The custom email signature feature is available on Essentials and Plus plans. Check the Crisp pricing page if you need to compare what is includedFew readersHow to configure the Spam inbox and retrieve emails
Enable the Spam inbox if you want suspicious emails to be isolated for review instead of mixing with your main queue. Crisp already blocks the most severe email abuse automatically, but some suspicious emails can still be delivered into a reviewable Spam inbox. This gives your team a safer way to inspect questionable messages without letting them clutter the main Inbox. What goes to the Spam inbox The Spam inbox is meant for emails that look suspicious but are stilFew readersHow to troubleshoot inbound email issues (emails sent by users not received in Crisp)
Troubleshoot inbound emails that do not appear in your Crisp Inbox and understand why some messages may be rejected before they reach your team. Inbound email delivery depends on your Crisp email settings, custom domain DNS records, sender authentication, and Crisp anti-spam protection. Start with the checks below, then use any bounce or SMTP error returned to the sender to identify the exact cause. In this article: [Check whether the email was filtered as spam](#1-check-whether-the-emFew readersHow to troubleshoot outbound email issues (users not receiving emails sent from Crisp)
Troubleshoot missing emails sent by Crisp, including operator notifications, login emails, invitations, and verification messages. This article covers emails Crisp sends to you. If customers are sending emails to your Crisp Inbox and those emails are not received, use the inbound email troubleshooting guide instead. Check spam and mailbox filtering Email providers can incorrectly classify Crisp emails as spam, especially when many notifications are sent oveFew readersHow to improve email deliverability
Improve outbound email deliverability for messages sent from Crisp, including replies, campaigns, and automated emails. Deliverability depends on sender authentication, domain reputation, recipient engagement, bounce handling, and sending volume. Crisp provides tools such as custom email domains, custom SMTP, and email reputation pools, but good sending practices still matter. In this article: Use Crisp deliverability tools → custom domains, SMTP, rFew readers
How to connect Whatsapp Business with Crisp
Learn how to connect WhatsApp Business Platform to Crisp so WhatsApp messages can be handled from your shared Inbox. Crisp is a WhatsApp Business Solution Provider, which means you can connect a WhatsApp Business phone number to your Crisp workspace and manage WhatsApp conversations alongside your other channels. This guide covers the first connection, coexistence with the WhatsApp Business app, moving a number from another provider, adding numbers, templates, pay as you go billing, and uPopularHow to create and send WhatsApp Message Templates with Crisp
WhatsApp message templates let your team initiate conversations or contact customers after the 24-hour customer service window has closed, provided Meta has approved the template first. Once approved, the template becomes available in the WhatsApp widget inside Crisp, where your team can complete its variables and send it from the relevant conversation. Before you start Before creating a template, make sure: **Your WhatsApp Business Account is connected toFew readersHow to troubleshoot WhatsApp integration issues
Troubleshoot common blockers when connecting or using WhatsApp Business Platform with Crisp. Most WhatsApp issues are linked to the Meta connection flow, phone number eligibility, message templates, number migration, or phone number formatting. Use the sections below before contacting support. Connection redirects to an error page In some cases, the Meta connection popup lets you create or select a business, verify the phone number, and then redirects back to an errFew readers
Social and messaging
How to connect Instagram pages (DM) with Crisp
Learn how to connect an Instagram Business Account to Crisp so your team can receive and reply to Instagram DMs and story reactions from the Inbox. The Instagram integration connects through Meta and brings Instagram conversations into Crisp alongside your other support channels. This guide covers the requirements, installation, preferences, and additional account connections. The Instagram integration is available from the Crisp Essentials plan. ${color}[#0080dd](Before coSome readersHow to troubleshoot Instagram Issues
Learn how to diagnose and fix the most common connection and message delivery issues between Instagram and Crisp. Use this guide when the Instagram plugin cannot be configured, a Facebook Page is missing, authorization has stopped working, or Instagram messages are not reaching the Crisp Inbox. For first-time installation, follow How to connect Instagram pages (DM) with Crisp. ${color}[#0080Few readersHow to connect Facebook pages (Messenger) with Crisp
Learn how to connect Facebook Pages to Crisp so your team can receive and reply to Messenger conversations from the Inbox. The Messenger plugin centralizes messages from the Facebook Pages you authorize in your Crisp workspace. This guide covers the requirements, installation, and initial connection. Before connecting Messenger Before you start, make sure: Crisp plan → your workspace is on a paid plan Crisp permissions → you are an Admin inPopularHow to troubleshoot Messenger issues
Learn how to diagnose and fix the most common connection, authorization, and message delivery issues between Messenger and Crisp. Use this guide when a Facebook Page is missing from the plugin, Messenger messages do not reach Crisp, an existing authorization has stopped working, or Messenger refuses a reply. For first-time installation, follow [How to connect Facebook pages (Messenger) with Crisp](https://help.crisp.chat/en/article/how-to-connect-facebook-pages-messenger-with-crisp-1gbgm9dFew readersHow to connect Telegram with Crisp
Learn how to connect Telegram to Crisp so your team can receive and reply to Telegram messages from the Inbox. The Telegram integration connects a Telegram bot to Crisp. Once connected, messages sent to that bot appear in Crisp and can be handled by your team from the shared Inbox. The Telegram integration is available from the Crisp Mini plan. Watch the setup video How to setup Crisp with Telegram ${color}[#0080dd](OpenSome readersHow to connect Line with Crisp
Learn how to connect LINE to Crisp so your team can receive and reply to LINE messages from the Inbox. The LINE integration connects a LINE Messaging API channel to Crisp. It is useful when your customers contact you through LINE and your team wants to centralize those conversations in the same Crisp workspace. The LINE integration is available from the Crisp Essentials plan. Before getting started __Make sure you have the following before connecting LINFew readersHow to connect Viber with Crisp
Looking for instructions on how to set up your Viber Bot with Crisp? This article will show you how to easily connect Viber to Crisp and configure the welcome messages. You can also use Crisp features such as shortcut replies, the helpdesk, the chatbot private notes and remindersFew readersHow to connect Twitter (X) with Crisp
Learn how to connect X (Twitter) Direct Messages to Crisp so your team can receive and reply to DMs from the Inbox. The X (Twitter) integration connects Direct Messages to Crisp. It requires the right X developer access and app permissions, so most setup work happens in the X Developer Portal before the credentials are added to Crisp. The X (Twitter) integration is available from the Crisp Mini plan. This integration requires the X/Twitter Enterprise plan. Without the requSome readersHow to connect Discord with Crisp
Learn how the Discord integration works and how to connect it to your Crisp workspace. The Discord integration lets your team receive customer messages in a Discord channel and reply from there. Conversations remain synchronized with Crisp, so your team can work from Discord or from the Crisp Inbox. The Discord integration is available from the Crisp Essentials plan. Link Discord to Crisp Go to Crisp. Open **Plugins →Few readers
Phone and SMS
How to connect Aircall with Crisp
Learn how to connect Aircall to Crisp so your team can manage calls, call events, voicemail, notes, tags, contacts, and SMS from the Inbox. The Aircall integration brings phone support into Crisp. Once connected, operators can start and receive calls from the Inbox, see call events in conversations, sync contacts, and use Aircall SMS with compatible numbers. To enable the Aircall integration, your workspace needs the Crisp Essentials or Crisp Plus plan. ${color}[#0080dFew readersHow to connect Ringover with Crisp
Learn how to connect Ringover to Crisp so phone calls, call notes, and call events can be handled from the Inbox. The Ringover integration lets your team start phone calls from Crisp and receive call-related messages and notes in conversations. It is useful when you want phone support to live beside chat, email, and social channels in the same workspace. To use this integration, you need the Crisp Essentials plan and a Business or Advanced plan on Ringover. ${colorFew readersHow to connect Twilio with Crisp
Learn how to connect Twilio SMS to Crisp so your team can receive and reply to text messages from the Inbox. The Twilio plugin connects one Twilio phone number to your Crisp workspace. It supports SMS only; voice calls are not handled by this plugin, so use a phone integration such as Aircall or Ringover if you also need calling. The Twilio integration is available from the Crisp Essentials plan. Watch the setup video ${youtube}[How to setupFew readers