Articles on: Integrations

How to connect Facebook pages (Messenger) with Crisp

Learn how to connect Facebook Messenger pages to Crisp so your team can receive and reply to Messenger conversations from the Inbox.


The Messenger plugin lets you connect one or more Facebook Business pages to Crisp. Once connected, messages from those pages arrive in your Crisp Inbox and can be handled with your usual collaboration, routing, and automation tools.


To manage Facebook Page messages in Crisp, your workspace needs a paid plan and you need to be an Admin in the Crisp workspace.



Install the Facebook Messenger plugin


  1. Go to Crisp.
  2. Open Plugins → Messenger and click Install.


Install the Messenger plugin in Crisp


  1. Click Connect to Messenger and log in to Facebook in the external window.
  2. Select the pages you want to connect to Crisp and grant the requested permissions.


Select Facebook pages to connect to Crisp


  1. When the success page appears, click Return to Settings.
  2. Click Connect Page for each Facebook Page you want to activate in Crisp.


One Facebook Page is included on the paid plan. Additional pages may have an extra cost; contact Crisp support if you need to increase your page limit.


Connect a Facebook Page to Crisp


Your Facebook Page is now connected, and Messenger conversations can be received and answered from Crisp.



Identify which Facebook Page a user messaged


When a user sends a Messenger message, Crisp adds the Facebook Page name to Visitor Data in the right sidebar. This helps your team understand which brand, page, or business the user contacted.


Facebook Page name in Crisp visitor data



Use workflows with Messenger


After Messenger is connected, you can use Crisp workflows to qualify requests, collect information, route conversations, and answer common questions automatically.


Start with Getting started with Workflows if you want to automate Messenger conversations.



Troubleshooting Messenger


I cannot see my Facebook Page listed in the plugin settings


Crisp may not have been granted access to the page. In Plugins → Messenger, click Reconnect to Messenger. In the Facebook window, click Edit Settings and select the pages Crisp should access.


My Facebook Page is connected, but I do not receive messages


Check the Meta advanced messaging configuration and make sure Crisp is the primary receiver.


  1. Log in as the Facebook Page.
  2. Open the page and click Manage.
  3. Open the page settings from the left menu.


Open Facebook Page settings for Messenger


  1. Go to Page Setup → Advanced Messaging.


Open Advanced Messaging settings


  1. Confirm that Crisp appears under Connected Apps.
  2. Under Handover Protocol, click Configure for Messenger receiver and set Crisp as the Primary Receiver.


Configure the Messenger receiver


Set Crisp as the primary Messenger receiver


You can also open Facebook Advanced Messaging settings directly.


Advanced Messaging settings walkthrough


I changed my Facebook password


If the password changed, reconnect Crisp with Messenger from Plugins → Messenger so Crisp receives a fresh authorization token.


The user who connected Messenger left the company


If the Facebook user who authorized the connection loses admin access or leaves the company, the connection can break because Crisp was using that person's token. Reconnect Messenger from Plugins → Messenger using an active admin account.


The user contacted us more than 24 hours ago


Messenger limits replies after the 24-hour messaging window. If a user contacts you, your team can reply during the next 24 hours. After that window closes, Facebook may refuse the message until the user sends a new message.


Learn more about centralizing social messaging from the Crisp social inbox page.


Updated on: 03/05/2026

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