Crisp RGAA 4.1.2 compliance

Learn about the Crisp Chatbox's accessibility compliance, audit results, and how to report an accessibility issue.

The Crisp chat widget is fully compliant with RGAA 4.1.2, according to the accessibility statement established on 30 June 2026. This article summarizes the audit results and the scope of that statement.

Accessibility compliance status

The accessibility statement reports:

Standard assessed → RGAA 4.1.2
Compliance status → fully compliant
Overall compliance rate → 100% of RGAA 4.1.2 criteria met
Audit conducted by → Agence Aksé
Non-conformities → none identified
Exemptions → none reported

The RGAA assessment method checks accessibility requirements drawn from WCAG 2.1 at levels A and AA. The compliance result above is the RGAA result reported for the audited chat widget.

What the audit covers

The declaration applies to the Crisp chat widget. The audited sample is listed as P01 - Widget, available on the Crisp Help Center.

The statement lists the following test environment:

Browsers → Firefox and Chrome
Assistive technologies → NVDA and VoiceOver

This statement covers the chat widget. It does not establish an accessibility status for the Crisp Inbox, mobile apps, or a customer's entire website.

Get accessibility support

If an accessibility issue prevents you from accessing content or using a service, email support@crisp.chat. You can request an accessible alternative or the content in another format.

To help the team investigate, include:

The affected page or feature → share the URL and explain what you were trying to do
The difficulty encountered → describe what happened and the steps that led to it
Your setup → include your browser, device, and any assistive technology used

You can also contact the support team to request the full accessibility statement.

If your request remains unresolved

If you have reported an accessibility barrier that prevents access to content or a service and have not received a satisfactory response, the statement provides the following ways to contact France's Défenseur des droits:

Online → use the Défenseur des droits contact form
Through a local delegate → find a contact in the delegate directory
By post, without a stamp → Défenseur des droits, Libre réponse 71120, 75342 Paris CEDEX 07, France

Updated on: 28/10/2026

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