How can I add customer data to shortcuts?

Using Crisp you personalize shortcut so you can send messages such as "Hello John, How can I help you?"

Which variables are available?

You can use the following user variables in your messages:

Full name: {{ name.full }} or {{ name.full | "Fallback Full Name" }}
First name: {{ name.first }} or {{ name.first | "Fallback First Name" }}
Last name: {{ name.last }} or {{ name.last | "Fallback Last Name" }}
Email: {{ email }} or {{ email | "Fallback Email" }}
Country: {{ country }} or {{ country | "Fallback Country" }}
City: {{ city }} or {{ city | "Fallback City" }}
Website: {{ website }} or {{ website | "Fallback Website" }}
Company name: {{ company.name }} or {{ company.name | "Fallback Company Name" }}
Custom data value: {{ data.your_key }} or {{ data.your_key | "Fallback Value" }} (replace your_key with a data key you use)
Session ID: {{ session_id}}
Operator name: {{ operator.full }} or {{ operator.full | "Fallback Full Name" }}
Operator First name: {{ operator.first }} or {{ operator.first | "Fallback First Name" }}
Operator Last name: {{ operator.last }} or {{ operator.last | "Fallback Last Name" }}

Updated on: 11/03/2024