How to invite other agents to my website?
Crisp allows to add other operators to your Crisp Website. New operators can be invited to your Crisp by providing their e-mail address
Here is how to invite other operators
Here's how to proceed:
Login to: https://app.crisp.chat/
Go to your website settings: click on the settings icon on the left sidebar, then click on "Websites" and select the target website in the
Very popularHow can I delete a conversation?
Crisp is built as a reliable way to store all your past conversations. We never delete anything on your behalf. If, however, you would like to delete a conversation yourself, there's a way to do it.
Go to app.crisp.chat and login to your Crisp account. Then, click on a conversation in the left bar, and slide it to the left while holding the mouse click. You should see a white cross on a red color. Release the mouse click and the conversation should be removed.
PopularHow to mention a team member?
When chatting to a customer you may need to call the attention of a team member. Type a person’s @username in your message to grab their attention.
Write a private note
Start your message using /note and then mention your colleage using @username
If Valerian is selected, he will be mentioned
The message is private and not forwared to the visitor
What is happeni
Some readersHow can I separate my chatbox in sub-sections?
If you own a large business or a large website, you may want to split your support in sub-sections, where user chat messages get routed to different support teams (eg: Sales, Product, Repairs, Contact).
|| Before you read this, we remind you that Crisp has a Routing / Assigning feature that helps separate your support inbox into different departments, eg. sales, support. Read more about Routing here.
Crisp is built around the general concep
Some readersHow do calls work?
Calls allows you to connect with your users directly when they are browsing your website. Crisp lets you call anyone who's online and actively browsing your website. Your visitors receive calls directly in their chatbox. You can call them without time limit, as Crisp doesn't bill you based on how much time you spend in call.
How do I start a call?
Open your Crisp dashboard and start a chat with an user, or resume an existing chat.
**Click on the _Call
Some readersHow do Routing / Assign work?
Routing (also called Assign) can be used to assign operators to be notified for incoming messages. This helps websites with a lot of chats to balance them between support operators.
| Some people call our Routing feature "Assign". We will refer to "Assign" as "Routing" in this article.
Required plan for Routing
The Routing feature is available in Crisp Unlimited. You need to make sure your website is subscribed to that plan so that you can use the Routing feature.
Check the [Crisp
Few readersHow to format Crisp Messages
Crisp allows to send rich text content using Markdown. Here is a cheasheet to use Crisp Markdown features:
Link
[a link](https://acme.com)
Bold Text
To use bold text:
**My Bold Text**
Italic text Text
To use italic text:
*Italic Text*
Underlined text
To use underlined text:
__Underlined Text__
Bullet-Lists
Crisp allows to use lists
List may be bullet-points
To use lists:
* A point in your list
Numbe
Few readersHow to receive Emails in Crisp
Crisp allows your team to receive emails on your Crisp Mailbox so you can manage all your emails from the Crisp Inbox, with team assignments. This feature is available from Crisp Pro.
| Crisp Email feature requires your existing email provider, such as Google for Work, to support email forwarding
Video Tutorial
${youtube}Video tutorial
1- Retrieve your Crisp Email
Connect to app.crisp.chat
Go to your website settings (app.crisp.chat/settings/websites/) and click integ
Few readersHow to use the Crisp Inbox for the first time
| You just joined a team using Crisp? Welcome onboard! We made a video tutorial to help you using Crisp.
${youtube}Using Crisp for the first time
Few readersHow to use Shortcut replies
Available on Crisp Pro, Shortcuts are a great way to reply faster to your customers.
Here is how to use it.
1 - Add a shortcut
Connect to https://app.crisp.chat/settings/shortcuts/
You need to add a bang. This bang will be a word which will be used later to reply faster. Like !forget_password
You can organize then your shortcuts using categories, like Videos, Greetings, Products, etc.
Finally write your sentence
How to setup a shortcut(https://storage.crisp.chat/users/he
Few readersHow to edit a sent message?
Crisp allows you to correct any mistake on the last message you sent to a visitor chatbox from a Crisp app.
In order to edit a message, follow those steps:
In the conversation on your Crisp dashboard, you have sent a message
Press the "UP" arrow of your keyboard
The edit mode appears on the last sent message
Edit your message there
Press enter, the message will be edited in the visitor chatbox
Message edit mode(https://storage.crisp.chat/users/helpdesk/website/-JzqEm
Few readersWhy do pending conversations appear first before unresolved?
Your Crisp Inbox is organized by conversation priority, to let you save time and manage your inbox with ease.
Your Crisp conversations can be in 3 different states:
Pending: a conversation that got no reply from operators (the user is awaiting reply)
Unresolved: a conversation that is not yet resolved (and is probably ongoing or awaiting reply)
Resolved: a conversation that is resolved (it was resolved by an operator)
| The pending conversations, as they got no reply
Few readersHow to use Crisp hotkeys
Crisp made hotkeys to make your life easier. Here is how to use it.
SHIFT+TAB : Expends the text input
SHIFT+TAB extends the text input
Key Up: Edit your previous message
Edit a message using arrow up
Key Down: Ends message edition
TAB: S
Few readersHow do chat transcripts work?
Crisp automatically sends chat transcripts to visitors and operators once a conversation ends. You can still adjust how those transcripts work.
What do transcripts look like?
Transcripts are emails sent to you and your users, that contain a record of a previous conversation. They are useful to keep copies of chats over time in a safe place (ie. an email mailbox).
This is what a transcript email sent to an agent looks like(https://storage.crisp.chat/users/helpdesk/website/-JzqEmX5
Few readersHow can I delete a website?
You can delete your Crisp website in a few clicks, provided you have the website owner role on that website.
||| Before you start, please be reminded that there is no coming back after you delete your website on Crisp. All your data will be permanently removed from Crisp servers and will not be recoverable. You will still be able to create a new website after removing an old old. Also, any active Crisp subscription for the deleted website will be cancelled.
**To delete a website, you may f
Few readersHow can I delete an agent from my website?
Agents can be easily deleted from your website. This will automatically remove all their access to your website, as well as the ability to reply to your users.
|| Before you start, make sure your role is website owner. Members are not able to delete agents.
To delete an agent, you may follow those steps:
Go to: https://app.crisp.chat
Go to your settings: click on the settings icon
Click on "Websites"
Pick your website
Go to "Operators in the team"
Few readersHow does Crisp detect user names, avatars and social profiles?
When your users chat with you from the Crisp chatbox, or send an email to Crisp, most of the time you can see a picture of them appearing in the conversation, with their full name, social biography and social profiles. It does seem like magic, but how does Crisp detect this data?
When encountering a new visitor email, Crisp attempts to auto-detect user information from public sources (Google, Facebook, Twitter, LinkedIn, etc.). This set of independent data is then aggregated and makes u
Few readers
