Articles on: Inbox

Keyboard shortcuts for your Crisp Inbox

Keyboard shortcuts help you move faster in the Inbox when you handle a lot of conversations every day.

Crisp includes built-in shortcuts for search, navigation, sending, resolving, editing, and private notes. If you rely heavily on the keyboard, learning a few of these can save a lot of clicks over time.

Inbox shortcuts work on the currently open conversation. In most cases, the composer needs to be focused for them to apply.

Main Inbox shortcuts

CONTROL refers to the Control key on Windows and Linux. On macOS, the equivalent is usually COMMAND.

Action	Windows & Linux	macOS
Open Search	`CONTROL` + `F`	`COMMAND` + `F`
Open Command Palette	`CONTROL` + `P`	`COMMAND` + `P`
Multi-line Message	`SHIFT` + `ENTER`	`SHIFT` + `ENTER`
Send Message (Simple Editor)	`ENTER`	`ENTER`
Send Message & Resolve (Simple Editor)	`CONTROL` + `ENTER`	`COMMAND` + `ENTER`
Send Message (Enriched Editor)	`CONTROL` + `ENTER`	`COMMAND` + `ENTER`
Send Message & Resolve (Enriched Editor)	`CONTROL` + `ALT` + `ENTER`	`COMMAND` + `OPTION` + `ENTER`
Resolve Conversation	`CONTROL` + `ALT` + `R`	`COMMAND` + `OPTION` + `R` (`COMMAND` + `SHIFT` + `R` on Safari)
Unresolve Conversation	`CONTROL` + `ALT` + `U`	`COMMAND` + `OPTION` + `U` (`COMMAND` + `SHIFT` + `U` on Safari)
Open User Profile	`CONTROL` + `ALT` + `P`	`COMMAND` + `OPTION` + `P`
Go to Previous Conversation	`CONTROL` + `ALT` + `DOWN`	`COMMAND` + `OPTION` + `DOWN`
Go to Next Conversation	`CONTROL` + `ALT` + `UP`	`COMMAND` + `OPTION` + `UP`
Edit Last Sent Message	`UP`	`UP`
Start Private Note	`/note`	`/note`
Insert Shortcut	`!`	`!`
Share Knowledge Base Article	`?`	`?`

You can customize the search and command palette shortcuts from Settings → Account → Interface.

The shortcuts most teams use first

Create multi-line replies

Use SHIFT + ENTER to add a line break without sending the message.

Use Shift Enter to create a multi-line message in the composer

Edit the last message you sent

Use UP to reopen and edit the last message you sent. Press ESCAPE to leave the edit mode.

Edit the last sent message by pressing Up

Start a private note instantly

Type /note to begin a private note directly in the conversation.

Start a private note with the note shortcut

Workflow builder shortcuts

If you work inside the workflow builder, Crisp also includes a few handy mouse and keyboard combinations there.

Action	Windows & Linux	macOS
Group Selection	`SHIFT` + `LMB`	`SHIFT` + `LMB`
Copy Selection	`CTRL` + `C`	`CMD` + `C`
Paste Selection	`CTRL` + `V`	`CMD` + `V`
Delete Selection	`DEL` or `BACKSPACE`	`DEL` or `BACKSPACE`
Zoom In / Out	`CTRL` + `MMB`	`CMD` + `MMB`

LMB means left mouse button. MMB means middle mouse button.

If you want to learn more about workflows themselves, start here: Getting started with Workflows

Updated on: 24/04/2026

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