Some Crisp inboxes receive a lot of messages in a small amount of time. To speed up your daily workflow, keyboard shortcuts are available. This saves you some clicks, eg. to resolve a conversation.

These shortcuts are available anywhere in Crisp shared inbox, and apply to the conversation that's currently open. You need to have the focus in the message reply input so that they work.

In the following list of shortcuts, CONTROL refers to the "Control" key of your keyboard (for Mac users, you can also use the "Command" key instead of "Control", referred as COMMAND).

Shortcuts Summary

Action	Windows & Linux	macOS
Open Search	CONTROL + F	COMMAND + F
Multi-Line Messages	SHIFT + ENTER	SHIFT + ENTER
Send Message (Simple Editor)	ENTER	ENTER
Send Message & Resolve (Simple Editor)	CONTROL + ENTER	COMMAND + ENTER
Send Message (Text Editor)	CONTROL + ENTER	COMMAND + ENTER
Send Message & Resolve (Text Editor)	CONTROL + ALT + ENTER	COMMAND + OPTION + ENTER
Resolve Conversation	CONTROL + ALT + R	COMMAND + OPTION + R
Unresolve Conversation	CONTROL + ALT + U	COMMAND + OPTION + U
Go To User Profile	CONTROL + ALT + P	COMMAND + OPTION + UP
Go To Previous Conversation	CONTROL + ALT + UP	COMMAND + OPTION + UP
Go To Next Conversation	CONTROL + ALT + DOWN	COMMAND + OPTION + DOWN
Edit Last Sent Message	UP	UP
Write Private Note	/note	/note

Keyboard Shortcuts

Open Search

To pop the search utility:

Windows & Linux: CONTROL + F
macOS: COMMAND + F

Multi-Line Messages

To add a new line to a message (make it multi-line, eg. like an email), use the following shortcut:

All platforms: SHIFT + ENTER

Send Message In Simple Editor Mode

To send the message in simple editor mode:

All platforms: ENTER

Send Message & Resolve Conversation In Simple Editor Mode

To send the message you wrote and auto-resolve the conversation after sending that message:

Windows & Linux: CONTROL + ENTER
macOS: CONTROL + ENTER or COMMAND + ENTER

Send Message In Text Editor Mode

To send the message in text editor mode without pressing the send button:

Windows & Linux: CONTROL + ENTER
macOS: CONTROL + ENTER or COMMAND + ENTER

Send Message & Resolve Conversation In Text Editor Mode

To send the message you wrote and auto-resolve the conversation after sending that message:

Windows & Linux: CONTROL + ALT + ENTER
macOS: COMMAND + OPTION + ENTER

Resolve Conversation

To resolve current conversation (if it is pending, ie. blue or unresolved, ie. red):

Windows & Linux: CONTROL + ALT + R
macOS: COMMAND + OPTION + R

Unresolve Conversation

To unresolve current conversation (if it is resolved, ie. green):

Windows & Linux: CONTROL + ALT + U
macOS: COMMAND + OPTION + U

Go To User Profile

If the user you're talking to has set their email and has a profile, you can quickly open the profile:

Windows & Linux: CONTROL + ALT + P
macOS: COMMAND + OPTION + P

Go To Previous / Next Conversation

To move to the previous conversation (ie. older) in the conversation list on the left:

Windows & Linux: CONTROL + ALT + DOWN
macOS: COMMAND + OPTION + DOWN

To move to the next conversation (ie. newer) in the conversation list on the left:

Windows & Linux: CONTROL + ALT + UP
macOS: COMMAND + OPTION + UP

Edit Last Sent Message

To quickly edit the last message you sent (this only works if you have sent a message less than 10 minutes ago):

All platforms: UP



To leave the edit mode:

All platforms: ESCAPE

Write Private Note

To start a note:

All platforms: /note



You can also type @ followed by the username of the agent you want to mention.

Updated on: 25/01/2023