Keyboard shortcuts for your Crisp Inbox
Some Crisp inboxes receive a lot of messages in a small amount of time. To speed up your daily workflow, keyboard shortcuts are available. This saves you some clicks, eg. to resolve a conversation.
These shortcuts are available anywhere in Crisp shared inbox, and apply to the conversation that's currently open. You need to have the focus in the message reply input so that they work.
In the following list of shortcuts, CONTROL refers to the "Control" key of your keyboard (for Mac users, you can also use the "Command" key instead of "Control", referred as COMMAND).
To pop the search utility:
Windows & Linux: CONTROL + F
macOS: COMMAND + F
To add a new line to a message (make it multi-line, eg. like an email), use the following shortcut:
All platforms: SHIFT + ENTER
To send the message in simple editor mode:
All platforms: ENTER
To send the message you wrote and auto-resolve the conversation after sending that message:
Windows & Linux: CONTROL + ENTER
macOS: CONTROL + ENTER or COMMAND + ENTER
To send the message in text editor mode without pressing the send button:
Windows & Linux: CONTROL + ENTER
macOS: CONTROL + ENTER or COMMAND + ENTER
To send the message you wrote and auto-resolve the conversation after sending that message:
Windows & Linux: CONTROL + ALT + ENTER
macOS: COMMAND + OPTION + ENTER
To resolve current conversation (if it is pending, ie. blue or unresolved, ie. red):
Windows & Linux: CONTROL + ALT + R
macOS: COMMAND + OPTION + R
To unresolve current conversation (if it is resolved, ie. green):
Windows & Linux: CONTROL + ALT + U
macOS: COMMAND + OPTION + U
If the user you're talking to has set their email and has a profile, you can quickly open the profile:
Windows & Linux: CONTROL + ALT + P
macOS: COMMAND + OPTION + P
To move to the previous conversation (ie. older) in the conversation list on the left:
Windows & Linux: CONTROL + ALT + DOWN
macOS: COMMAND + OPTION + DOWN
To move to the next conversation (ie. newer) in the conversation list on the left:
Windows & Linux: CONTROL + ALT + UP
macOS: COMMAND + OPTION + UP
To quickly edit the last message you sent (this only works if you have sent a message less than 10 minutes ago):
All platforms: UP
To leave the edit mode:
All platforms: ESCAPE
To start a note:
All platforms: /note
You can also type @ followed by the username of the agent you want to mention.
The Bot plugin also has its own set of shortcuts to make your life easier and allow you to create scenarios more comfortably.
LMB = Left Mouse Button • RMB = Right Mouse Button • MMB = Middle Mouse Button
To allow you to perform a group selection of several blocks:
Windows & Linux: SHIFT + LMB
macOS: SHIFT + LMB
To allow you to quickly copy the selected blocks:
Windows & Linux: CTRL + C
macOS: CMD + C
To allow you to quickly paste the selected blocks:
Windows & Linux: CTRL + V
macOS: CMD + V
To allow you to delete the selected blocks:
Windows & Linux: DEL or BACKSPACE
macOS: DEL or BACKSPACE
To zoom in and out in the Scenario Editor:
Windows & Linux: CTRL + MMB
macOS: CMD + MMB
These shortcuts are available anywhere in Crisp shared inbox, and apply to the conversation that's currently open. You need to have the focus in the message reply input so that they work.
In the following list of shortcuts, CONTROL refers to the "Control" key of your keyboard (for Mac users, you can also use the "Command" key instead of "Control", referred as COMMAND).
Shortcuts Summary
| Action | Windows & Linux | macOS |
|---|---|---|
| Open Search | CONTROL + F | COMMAND + F |
| Multi-Line Messages | SHIFT + ENTER | SHIFT + ENTER |
| Send Message (Simple Editor) | ENTER | ENTER |
| Send Message & Resolve (Simple Editor) | CONTROL + ENTER | COMMAND + ENTER |
| Send Message (Text Editor) | CONTROL + ENTER | COMMAND + ENTER |
| Send Message & Resolve (Text Editor) | CONTROL + ALT + ENTER | COMMAND + OPTION + ENTER |
| Resolve Conversation | CONTROL + ALT + R | COMMAND + OPTION + R |
| Unresolve Conversation | CONTROL + ALT + U | COMMAND + OPTION + U |
| Go To User Profile | CONTROL + ALT + P | COMMAND + OPTION + UP |
| Go To Previous Conversation | CONTROL + ALT + UP | COMMAND + OPTION + UP |
| Go To Next Conversation | CONTROL + ALT + DOWN | COMMAND + OPTION + DOWN |
| Edit Last Sent Message | UP | UP |
| Write Private Note | /note | /note |
Keyboard Shortcuts
Open Search
To pop the search utility:
Windows & Linux: CONTROL + F
macOS: COMMAND + F
Multi-Line Messages
To add a new line to a message (make it multi-line, eg. like an email), use the following shortcut:
All platforms: SHIFT + ENTER
Send Message In Simple Editor Mode
To send the message in simple editor mode:
All platforms: ENTER
Send Message & Resolve Conversation In Simple Editor Mode
To send the message you wrote and auto-resolve the conversation after sending that message:
Windows & Linux: CONTROL + ENTER
macOS: CONTROL + ENTER or COMMAND + ENTER
Send Message In Text Editor Mode
To send the message in text editor mode without pressing the send button:
Windows & Linux: CONTROL + ENTER
macOS: CONTROL + ENTER or COMMAND + ENTER
Send Message & Resolve Conversation In Text Editor Mode
To send the message you wrote and auto-resolve the conversation after sending that message:
Windows & Linux: CONTROL + ALT + ENTER
macOS: COMMAND + OPTION + ENTER
Resolve Conversation
To resolve current conversation (if it is pending, ie. blue or unresolved, ie. red):
Windows & Linux: CONTROL + ALT + R
macOS: COMMAND + OPTION + R
Unresolve Conversation
To unresolve current conversation (if it is resolved, ie. green):
Windows & Linux: CONTROL + ALT + U
macOS: COMMAND + OPTION + U
Go To User Profile
If the user you're talking to has set their email and has a profile, you can quickly open the profile:
Windows & Linux: CONTROL + ALT + P
macOS: COMMAND + OPTION + P
Go To Previous / Next Conversation
To move to the previous conversation (ie. older) in the conversation list on the left:
Windows & Linux: CONTROL + ALT + DOWN
macOS: COMMAND + OPTION + DOWN
To move to the next conversation (ie. newer) in the conversation list on the left:
Windows & Linux: CONTROL + ALT + UP
macOS: COMMAND + OPTION + UP
Edit Last Sent Message
To quickly edit the last message you sent (this only works if you have sent a message less than 10 minutes ago):
All platforms: UP
To leave the edit mode:
All platforms: ESCAPE
Write Private Note
To start a note:
All platforms: /note
You can also type @ followed by the username of the agent you want to mention.
Bot plugin shortcuts
The Bot plugin also has its own set of shortcuts to make your life easier and allow you to create scenarios more comfortably.
| Action | Windows & Linux | macOS |
|---|---|---|
| Group Selection | SHIFT + LMB | SHIFT + LMB |
| Copy Selection | CTRL + C | CMD + C |
| Paste Selection | CTRL + V | CMD + V |
| Delete | DEL or BACKSPACE | DEL or BACKSPACE |
| Zoom In/Out | CTRL + MMB | CMD + MMB |
LMB = Left Mouse Button • RMB = Right Mouse Button • MMB = Middle Mouse Button
Group Selection
To allow you to perform a group selection of several blocks:
Windows & Linux: SHIFT + LMB
macOS: SHIFT + LMB
Copy Selection
To allow you to quickly copy the selected blocks:
Windows & Linux: CTRL + C
macOS: CMD + C
Paste Selection
To allow you to quickly paste the selected blocks:
Windows & Linux: CTRL + V
macOS: CMD + V
Deletion
To allow you to delete the selected blocks:
Windows & Linux: DEL or BACKSPACE
macOS: DEL or BACKSPACE
Zoom In/Out
To zoom in and out in the Scenario Editor:
Windows & Linux: CTRL + MMB
macOS: CMD + MMB
Updated on: 28/11/2023
Thank you!