Some Crisp inboxes receive a lot of messages in a small amount of time. To speed up your daily workflow, keyboard shortcuts are available. This saves you some clicks, eg. to resolve a conversation.
These shortcuts are available anywhere in Crisp shared inbox, and apply to the conversation that's currently open. You need to have the focus in the message reply input so that they work.
In the following list of shortcuts, CONTROL refers to the "Control" key of your keyboard (for Mac users, you can also use the "Command" key instead of "Control", referred as COMMAND).
Keyboard Shortcuts
Open Search
To pop the search utility:
Windows & Linux: CONTROL + F
macOS: COMMAND + F
Multi-Line Messages
To add a new line to a message (make it multi-line, eg. like an email), use the following shortcut:
All platforms: SHIFT + ENTER
Send Message In Simple Editor Mode
To send the message in simple editor mode:
All platforms: ENTER
Send Message & Resolve Conversation In Simple Editor Mode
To send the message you wrote and auto-resolve the conversation after sending that message:
Windows & Linux: CONTROL + ENTER
macOS: CONTROL + ENTER or COMMAND + ENTER
Send Message In Text Editor Mode
To send the message in text editor mode without pressing the send button:
Windows & Linux: CONTROL + ENTER
macOS: CONTROL + ENTER or COMMAND + ENTER
Send Message & Resolve Conversation In Text Editor Mode
To send the message you wrote and auto-resolve the conversation after sending that message:
Windows & Linux: CONTROL + ALT + ENTER
macOS: COMMAND + OPTION + ENTER
Resolve Conversation
To resolve current conversation (if it is pending, ie. blue or unresolved, ie. red):
Windows & Linux: CONTROL + ALT + R
macOS: COMMAND + OPTION + R
Unresolve Conversation
To unresolve current conversation (if it is resolved, ie. green):
Windows & Linux: CONTROL + ALT + U
macOS: COMMAND + OPTION + U
Go To User Profile
If the user you're talking to has set their email and has a profile, you can quickly open the profile:
Windows & Linux: CONTROL + ALT + P
macOS: COMMAND + OPTION + P
Go To Previous / Next Conversation
To move to the previous conversation (ie. older) in the conversation list on the left:
Windows & Linux: CONTROL + ALT + DOWN
macOS: COMMAND + OPTION + DOWN
To move to the next conversation (ie. newer) in the conversation list on the left:
Windows & Linux: CONTROL + ALT + UP
macOS: COMMAND + OPTION + UP
Toggle To Next Important Conversation
To quickly move to the next important conversation, eg. if you're far-down in the conversation list and you have a conversation with unread messages in the list:
All platforms: TAB
Edit Last Sent Message
To quickly edit the last message you sent (this only works if you have sent a message less than 10 minutes ago):
All platforms: UP
To leave the edit mode:
All platforms: ESCAPE
These shortcuts are available anywhere in Crisp shared inbox, and apply to the conversation that's currently open. You need to have the focus in the message reply input so that they work.
In the following list of shortcuts, CONTROL refers to the "Control" key of your keyboard (for Mac users, you can also use the "Command" key instead of "Control", referred as COMMAND).
Keyboard Shortcuts
Open Search
To pop the search utility:
Windows & Linux: CONTROL + F
macOS: COMMAND + F
Multi-Line Messages
To add a new line to a message (make it multi-line, eg. like an email), use the following shortcut:
All platforms: SHIFT + ENTER
Send Message In Simple Editor Mode
To send the message in simple editor mode:
All platforms: ENTER
Send Message & Resolve Conversation In Simple Editor Mode
To send the message you wrote and auto-resolve the conversation after sending that message:
Windows & Linux: CONTROL + ENTER
macOS: CONTROL + ENTER or COMMAND + ENTER
Send Message In Text Editor Mode
To send the message in text editor mode without pressing the send button:
Windows & Linux: CONTROL + ENTER
macOS: CONTROL + ENTER or COMMAND + ENTER
Send Message & Resolve Conversation In Text Editor Mode
To send the message you wrote and auto-resolve the conversation after sending that message:
Windows & Linux: CONTROL + ALT + ENTER
macOS: COMMAND + OPTION + ENTER
Resolve Conversation
To resolve current conversation (if it is pending, ie. blue or unresolved, ie. red):
Windows & Linux: CONTROL + ALT + R
macOS: COMMAND + OPTION + R
Unresolve Conversation
To unresolve current conversation (if it is resolved, ie. green):
Windows & Linux: CONTROL + ALT + U
macOS: COMMAND + OPTION + U
Go To User Profile
If the user you're talking to has set their email and has a profile, you can quickly open the profile:
Windows & Linux: CONTROL + ALT + P
macOS: COMMAND + OPTION + P
Go To Previous / Next Conversation
To move to the previous conversation (ie. older) in the conversation list on the left:
Windows & Linux: CONTROL + ALT + DOWN
macOS: COMMAND + OPTION + DOWN
To move to the next conversation (ie. newer) in the conversation list on the left:
Windows & Linux: CONTROL + ALT + UP
macOS: COMMAND + OPTION + UP
Toggle To Next Important Conversation
To quickly move to the next important conversation, eg. if you're far-down in the conversation list and you have a conversation with unread messages in the list:
All platforms: TAB
Edit Last Sent Message
To quickly edit the last message you sent (this only works if you have sent a message less than 10 minutes ago):
All platforms: UP
To leave the edit mode:
All platforms: ESCAPE
Updated on: 03 / 05 / 2022