Articles on: Crisp Inbox

Keyboard shortcuts for your Crisp Inbox

Some Crisp inboxes receive a lot of messages in a small amount of time. To speed up your daily workflow, keyboard shortcuts are available. This saves you some clicks, eg. to resolve a conversation.

These shortcuts are available anywhere in Crisp shared inbox, and apply to the conversation that's currently open. You need to have the focus in the message reply input so that they work.

In the following list of shortcuts, CONTROL refers to the "Control" key of your keyboard (for Mac users, you can also use the "Command" key instead of "Control", referred as COMMAND).

Shortcuts Summary



ActionWindows & LinuxmacOS
Open SearchCONTROL + FCOMMAND + F
Multi-Line MessagesSHIFT + ENTERSHIFT + ENTER
Send Message (Simple Editor)ENTERENTER
Send Message & Resolve (Simple Editor)CONTROL + ENTERCOMMAND + ENTER
Send Message (Text Editor)CONTROL + ENTERCOMMAND + ENTER
Send Message & Resolve (Text Editor)CONTROL + ALT + ENTERCOMMAND + OPTION + ENTER
Resolve ConversationCONTROL + ALT + RCOMMAND + OPTION + R
Unresolve ConversationCONTROL + ALT + UCOMMAND + OPTION + U
Go To User ProfileCONTROL + ALT + PCOMMAND + OPTION + UP
Go To Previous ConversationCONTROL + ALT + UPCOMMAND + OPTION + UP
Go To Next ConversationCONTROL + ALT + DOWNCOMMAND + OPTION + DOWN
Edit Last Sent MessageUPUP
Write Private Note/note/note


Keyboard Shortcuts





To pop the search utility:

Windows & Linux: CONTROL + F
macOS: COMMAND + F

Multi-Line Messages



To add a new line to a message (make it multi-line, eg. like an email), use the following shortcut:

All platforms: SHIFT + ENTER

SHIFT+ENTER adds a new line to a message

Send Message In Simple Editor Mode



To send the message in simple editor mode:

All platforms: ENTER

Send Message & Resolve Conversation In Simple Editor Mode



To send the message you wrote and auto-resolve the conversation after sending that message:

Windows & Linux: CONTROL + ENTER
macOS: CONTROL + ENTER or COMMAND + ENTER

Send Message In Text Editor Mode



To send the message in text editor mode without pressing the send button:

Windows & Linux: CONTROL + ENTER
macOS: CONTROL + ENTER or COMMAND + ENTER

Send Message & Resolve Conversation In Text Editor Mode



To send the message you wrote and auto-resolve the conversation after sending that message:

Windows & Linux: CONTROL + ALT + ENTER
macOS: COMMAND + OPTION + ENTER

Resolve Conversation



To resolve current conversation (if it is pending, ie. blue or unresolved, ie. red):

Windows & Linux: CONTROL + ALT + R
macOS: COMMAND + OPTION + R

Unresolve Conversation



To unresolve current conversation (if it is resolved, ie. green):

Windows & Linux: CONTROL + ALT + U
macOS: COMMAND + OPTION + U

Go To User Profile



If the user you're talking to has set their email and has a profile, you can quickly open the profile:

Windows & Linux: CONTROL + ALT + P
macOS: COMMAND + OPTION + P

Go To Previous / Next Conversation



To move to the previous conversation (ie. older) in the conversation list on the left:

Windows & Linux: CONTROL + ALT + DOWN
macOS: COMMAND + OPTION + DOWN

To move to the next conversation (ie. newer) in the conversation list on the left:

Windows & Linux: CONTROL + ALT + UP
macOS: COMMAND + OPTION + UP

Edit Last Sent Message



To quickly edit the last message you sent (this only works if you have sent a message less than 10 minutes ago):

All platforms: UP

Edit a message using UP

To leave the edit mode:

All platforms: ESCAPE


Write Private Note



To start a note:

All platforms: /note


Private Note shortcut

You can also type @ followed by the username of the agent you want to mention.


Bot plugin shortcuts



The Bot plugin also has its own set of shortcuts to make your life easier and allow you to create scenarios more comfortably.

ActionWindows & LinuxmacOS
Group SelectionSHIFT + LMBSHIFT + LMB
Copy SelectionCTRL + CCMD + C
Paste SelectionCTRL + VCMD + V
DeleteDEL or BACKSPACEDEL or BACKSPACE
Zoom In/OutCTRL + MMBCMD + MMB


LMB = Left Mouse Button • RMB = Right Mouse Button • MMB = Middle Mouse Button

Group Selection



To allow you to perform a group selection of several blocks:

Windows & Linux: SHIFT + LMB
macOS: SHIFT + LMB

Copy Selection



To allow you to quickly copy the selected blocks:

Windows & Linux: CTRL + C
macOS: CMD + C

Paste Selection



To allow you to quickly paste the selected blocks:

Windows & Linux: CTRL + V
macOS: CMD + V

Deletion


To allow you to delete the selected blocks:

Windows & Linux: DEL or BACKSPACE
macOS: DEL or BACKSPACE

Zoom In/Out



To zoom in and out in the Scenario Editor:

Windows & Linux: CTRL + MMB
macOS: CMD + MMB

Updated on: 28/11/2023

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