Use Markdown in Crisp to format replies, notes, and richer message content without leaving the Inbox.

Crisp supports a lightweight Markdown syntax for day-to-day messaging. It is useful when you want your replies to be clearer, more structured, or easier to scan.

Format text

Bold

Use **bold** for stronger emphasis.

Example: **My Bold Text**

Italic

Use *italic* for lighter emphasis.

Example: *Italic Text*

Underline

Use __underline__ when you want a stronger visual emphasis.

Example: __Underlined Text__

Strikethrough

Use ~~strikethrough~~ to show removed or outdated text.

Example: ~~Strikethrough text~~

Insert headings and lists

Headings

Crisp supports Markdown heading syntax such as:

# This is an h1 header
## This is an h2 header
### This is an h3 header
#### This is an h4 header
##### This is an h5 header
###### This is an h6 header

Bullet lists

Example:

* First point
* Second point
* Third point

Numbered lists

Example:

1. First step
2. Second step
3. Third step

Insert code, tables, and quotes

Inline code

Use backticks for short inline code snippets.

Example: ` `inline_code() ``

Code blocks

Use a fenced block for multi-line code.

undefined

code

undefined

Tables

Example:

| Header 1 | Header 2 | Header 3 |
| -------- | -------- | -------- |
| Value    | Value    | Value    |
| Value    | Value    | Value    |
| Value    | Value    | Value    |

Blockquotes

Example:

> Blockquotes are useful to emulate quoted email text.

Insert links and media

Links

Use standard Markdown links:

[a link](https://acme.com)

Inline images

Use this format to insert an image:

![an image label](https://image.acme.com/name.jpg)

Clickable images

Use this format to wrap an image inside a link:

[![an image label](https://image.acme.com/name.jpg)](https://acme.com)

YouTube videos

Use this format:

${youtube}[Video label](XXXXXXX)

Replace XXXXXXX with the video ID from the YouTube URL.

Vimeo videos

Use this format:

${vimeo}[Video label](XXXXXXX)

Dailymotion videos

Use this format:

${dailymotion}[Video label](XXXXXXX)

Use Enter for line breaks instead of sending

By default, Enter sends the message and SHIFT + Enter creates a line break.

If you prefer Enter to create line breaks, enable the Enriched Editor from the conversation composer by clicking the Aa button.

Updated on: 19/04/2026