Crisp allows you to chose the force the display language of your chatbox. By default, Crisp automatically detects the visitor's browser language and serves the best language according to what the user's browser says it supports, and what Crisp supports.

However, visitors tend to send messages in the same language as the chatbox. This means if a Russian user accesses your English website, and sees the Crisp chatbox in Russian, he's very likely to send his first message in Russian, until you reply to tell him you don't speak Russian but English. This is where you would want to force the chatbox language to English.

You can force the chatbox language in your website settings

Here's how to proceed:

Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and select the target website in the list
Select Chatbox & Email settings
Go to chatbox appearance
Select your message in "Chatbox Language"
Your language is auto-saved
Was this article helpful?
Thank you!