Crisp allows you to chose the force the display language of your live chat. By default, Crisp automatically detects the visitor's browser language and serves the best language according to what the user's browser says it supports, and what our chat system supports.

However, visitors tend to send messages in the same language as the chatbox. This means if a Russian user accesses your English website, and sees the chat widget in Russian, he's very likely to send his first message in Russian, until you reply to tell him you don't speak Russian but English. This is where you would want to force the chatbox language to English.

That's the best way to build a multilingual live chat for your business.

By default, our live chat detects the visitors' browser language and serves the chatbox following it

How to force live chat language?

You can define which language you want your live chat to display. Whatever customers' language. Here is how you can do so.

You can force the chatbox language in your website settings

Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Website Settings" and select the target website in the list and click on "Settings"
Select Chatbox & Email settings
Go to chatbox appearance
Select your message in "Chatbox Language (auto detect, or force a language)"
Your language is auto-saved

Important Links

Note that there's also the possibility of programmatically define your live chat language to display the desired language to your customers, Here is a dedicated article.

If you're willing to see how many languages are supported within our live chat software, feel free to click the following article.
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