Articles on: Inbox

How to receive emails in Crisp

Forward your support emails into Crisp so your team can manage email conversations from the same Inbox as every other channel.


Email support becomes much easier to manage when replies, assignments, notes, and history all live in one shared Inbox. Once forwarding is set up, your team can handle email conversations in Crisp just like chat and messaging conversations.


Receiving emails in Crisp requires an existing email provider that supports forwarding.


Reply to customer emails directly from the Crisp Inbox



Watch the email forwarding tutorial


If you prefer a visual walkthrough, start with this short tutorial.




Retrieve your Crisp inbox email address


Before you can forward anything, you need the email address generated by Crisp for your workspace.


Where to find it


  1. Open Crisp.
  2. Go to Settings → Workspace Settings → Setup & Integrations.
  3. Scroll to the Email section.
  4. Copy your Crisp inbox email address.


Open the Email section from Setup and Integrations


Copy the generated Crisp inbox email address



Forward your existing mailbox to Crisp


The general idea is simple: emails sent to addresses such as support@company.com or contact@company.com should be forwarded to your Crisp inbox address.


Forward an existing mailbox to the Crisp email address


Because every provider handles forwarding differently, the next step depends on your current email setup.


Setup guides by provider:



Handle multiple mailboxes in one Inbox


If your company uses several addresses such as billing@company.com, sales@company.com, and support@company.com, you can still forward all of them into Crisp.


Use plus addressing to tag the origin


Crisp supports plus addressing on the forwarding address so you can add a segment automatically.


For example, if your forwarding address is contact@acme.on.crisp.email, you can use:



This adds a segment such as billing or sales to the incoming conversation, which makes filtering and routing much easier afterward.


Related organization guides:



Use a custom email domain


If you want outgoing emails to use your own branded subdomain, you can configure a custom email domain.


That lets you send from addresses that follow a pattern such as agentname@support.yourdomain.com instead of the default Crisp address.


Read the dedicated guide: How to set up a custom email domain



Important notes and troubleshooting


A few operational details are worth knowing before you go live.


Things to keep in mind:

  • Crisp only receives the emails that are actually forwarded to your Crisp inbox address.
  • If you use plus addressing, the segment is added automatically based on the forwarding alias.
  • Some sender domains may be blocked for security reasons.
  • If email appears in Crisp without a sender address attached to the contact, open the message and use See original or View original to recover the original sender address.


If you also want suspicious emails to be isolated automatically, read: How to configure the Spam inbox and retrieve emails?


Updated on: 19/04/2026

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