Crisp allows your team to receive emails on your Crisp Mailbox so you can manage all your emails from the Crisp Inbox, with team assignments. This feature is available from Crisp Pro.
Crisp Email feature requires your existing email provider, such as Google for Work, to support email forwarding
Crisp is a really great tool to build the best customer service email management, check it out! Through our collaborative inbox, you'll let your team do more work, all together.
Video Tutorial
1- Retrieve your Crisp Email
Connect to app.crisp.chat
Go to your website settings (app.crisp.chat/settings/websites/) and click integrations
Go to Email Integration
2- Copy your Crisp Email
3- Forward emails
This setup depends from your email provider. There is a Link to few email providers:
- Google: https://support.google.com/mail/answer/10957?hl=en
- Gandi: https://wiki.gandi.net/en/mail/create-email-forward
- OVH (French Only): https://docs.ovh.com/fr/emails/guide-des-redirections-emails/
- 1And1: https://help.1and1.com/e-mail-and-office-c37589/1and1-mail-basic-c37590/using-the-product-c85088/create-a-forwarding-e-mail-address-a594930.html
4 - Handling multiple mailboxes
If your company is running multiple emails, such as billing@company.com, sales@company.com, support@company.com, it is possible to manage all those emails into your Crisp inbox.
You can use your Crisp email redirection (ie contact@example.on.crisp.email) for all your company emails.
To help you organizing your Crisp Inbox, it is possible to automatically add a segment for each mailbox. Appending +segment to your Crisp redirection will automatically add a segment.
For instance:
contact+billing@example.on.crisp.email will automatically add the segment billing. You can use it for billing@company.com
contact+sales@example.on.crisp.email will automatically add the segment sales. You can use it for sales@company.com
Overall, you can automatically assign different agents for each mailbox. How do Routing / Assign work?
Crisp Email feature requires your existing email provider, such as Google for Work, to support email forwarding
Crisp is a really great tool to build the best customer service email management, check it out! Through our collaborative inbox, you'll let your team do more work, all together.
Video Tutorial
1- Retrieve your Crisp Email
Connect to app.crisp.chat
Go to your website settings (app.crisp.chat/settings/websites/) and click integrations
Go to Email Integration
2- Copy your Crisp Email
3- Forward emails
This setup depends from your email provider. There is a Link to few email providers:
- Google: https://support.google.com/mail/answer/10957?hl=en
- Gandi: https://wiki.gandi.net/en/mail/create-email-forward
- OVH (French Only): https://docs.ovh.com/fr/emails/guide-des-redirections-emails/
- 1And1: https://help.1and1.com/e-mail-and-office-c37589/1and1-mail-basic-c37590/using-the-product-c85088/create-a-forwarding-e-mail-address-a594930.html
4 - Handling multiple mailboxes
If your company is running multiple emails, such as billing@company.com, sales@company.com, support@company.com, it is possible to manage all those emails into your Crisp inbox.
You can use your Crisp email redirection (ie contact@example.on.crisp.email) for all your company emails.
To help you organizing your Crisp Inbox, it is possible to automatically add a segment for each mailbox. Appending +segment to your Crisp redirection will automatically add a segment.
For instance:
contact+billing@example.on.crisp.email will automatically add the segment billing. You can use it for billing@company.com
contact+sales@example.on.crisp.email will automatically add the segment sales. You can use it for sales@company.com
Overall, you can automatically assign different agents for each mailbox. How do Routing / Assign work?
Published on: 23 / 11 / 2017