Crisp allows your team to receive emails on your Crisp Mailbox so you can manage all your emails from the Crisp Inbox, with team assignments. This feature is available from Crisp Pro.

Crisp Email feature requires your existing email provider, such as Google for Work, to support email forwarding

Crisp is a really great tool to build the best customer service email management, check it out! Through our collaborative inbox, you'll let your team do more work, all together.

Receive your emails in Crisp will allow you and your team to get the emails directly in the Crisp dashboard, this way everyone would be able to answer the communication with your clients. You will never miss a conversation nor a response from your team. It will also prevent you to send several times the same answer and flood your customer with emails.





Video Tutorial



1 - Retrieve your Crisp Email

Connect to app.crisp.chat
Go to your website settings (app.crisp.chat/settings/websites/) and click integrations
Go to Email Integration



Click Email

2 - Copy your Crisp Email

Copy your email redirection

3 - Forward emails

The general idea is to redirect all emails coming to your support@company.com / contact@company.com email to Crisp.



This step depends on your email provider:

Setup Guide for Gmail / G Suite
Setup Guide for Outlook 365 / Microsoft 365
GoDaddy (third party article)
Namecheap (third party article)
Gandi (third party article)
Gandi (French article)
1And1 (third party article)
CPanel (third party article)

4 - Handling multiple mailboxes

Forwarding Multiple Mailboxes to Crisp

If your company is running multiple emails, such as billing@company.com, sales@company.com, support@company.com, it is possible to manage all those emails into your Crisp inbox.

You can redirect all your different mailboxes to contact@acme.on.crisp.email. However, to help you organising your Crisp Inbox, it is possible to automatically add a segment for each mailbox. Appending +segment to your Crisp redirection will automatically add a segment. Think segments like tags, that will allow us to create custom filters, and differentiate your different emails. For instance, it will be possible using the Crisp Assign feature to route all messages from billing@company.com to specific agents.

To achieve this, you just need to add the segment at the end of your Crisp Redirection username.

For instance, if your redirection is contact@acme.on.crisp.email and you are using it for billing@acme.com, you can use contact+billing@acme.on.crisp.email as a redirection. It will automatically add the billing segment to all emails coming from billing@acme.com.

This way you can leverage all features using the segments system, such as the Crisp Chatbot, and Crisp Assignments.

5 - Customize your Crisp email address

You may want to use your own customized email address with a dedicated subdomain for your emails. It is helpful because it make your brand identity stronger which is great!

This is possible using the Custom Email Domain feature and following the tutorial in this article.

This way, you'll have an email that follows this pattern: agentname@subdomain.domain.com for example. As an example, you could get antoine@email.crisp.chat when using the custom email domain.

Troubleshooting

If you have any issue with the setup or if you have a question regarding this article, do not hesitate to contact our support, we will help you to build what you want.
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