How can I preview my Knowledge Base articles before sharing them with my visitors?
Your Knowledge Base may contain many Knowledge Base articles and sometimes it's impossible for your operators to know exactly what's inside of them. Instead of having to open the article in another tab/window, your agent can preview it directly from inside their dashboard
Crisp provides a simple way your agents can preview your article from directly inside the chat.
Here's how to proceed:
Navigate to the Knowledge Base section of your chat and find your desired article. Alternatively, you can use the keyboard shortcut '?' to search through your Knowledge Base as well.
Hover over the desired article and click the [Preview] button.
That's all!
Your operator can now look through the article on the right side column without having to leave the page to view its content. This feature is a strong asset to help your team provide faster service to your customers.
Crisp provides a simple way your agents can preview your article from directly inside the chat.
Here's how to proceed:
Navigate to the Knowledge Base section of your chat and find your desired article. Alternatively, you can use the keyboard shortcut '?' to search through your Knowledge Base as well.
Hover over the desired article and click the [Preview] button.
That's all!
Your operator can now look through the article on the right side column without having to leave the page to view its content. This feature is a strong asset to help your team provide faster service to your customers.
Updated on: 17/02/2025
Thank you!