Conversations are not deleted automatically in Crisp, but workspace members with the right permissions can remove them manually.

Crisp keeps conversation history by default, which is why deletion is an explicit action. If you really need to remove a conversation, you can do it directly from the Inbox interface.

Delete a conversation from the list

Open Crisp, then go to the conversation list in the Inbox.

Two quick ways to delete

You can delete a conversation in either of these ways:

• Slide the conversation to the left until the delete action appears
• Right-click the conversation to open its quick actions menu

Restrict deletion to owners only

If you do not want regular members to remove conversations or contacts, owners can disable that permission.

Go to Settings → Workspace Settings → Operators in the Team and enable Prevent non-owner operators to remove data (conversations & contacts).

Updated on: 19/04/2026