Articles on: Inbox

How do Reminders work

Use reminders to bring a conversation back at the right time, with a note attached for you or your team.

Reminders are useful when a conversation needs a follow-up later rather than right now. They let you schedule a reminder directly from the conversation, along with the note you want to receive when the reminder fires.

When a reminder fires, the conversation is automatically moved back out of the resolved state so it is easier to notice and handle.

Schedule a reminder

You can create a reminder directly from the conversation in the Crisp app.

The quickest ways to start are:

Click Reminder in the conversation actions
Type /remind in the composer

Open the reminder action from a conversation

After opening the reminder picker, choose one of the suggested dates or enter a custom date manually.

Choose a quick date or enter a custom reminder date

Then write the reminder note and press Enter to save it.

A reminder note is required. Crisp sends that note along with the reminder notification, so the note is what gives the reminder its context.

Enter a manual date

If none of the suggested dates fit, you can enter your own date and time manually.

The expected format is mm/dd/yyyy hh:mm.

That means:

mm → month, for example 01
dd → day, for example 28
yyyy → year, for example 2026
hh → hour in 24-hour format, for example 21
mm → minutes, for example 30

Examples:

04/16/2026 15:25
06/08/2026 01:00

Dates are entered in your local timezone. Crisp then normalizes them automatically in the background.

Understand who gets notified

When the reminder fires, Crisp tries to notify the most relevant person first.

The notification priority is:

Reminder author → if that person is still part of the team
Assigned agent → if the conversation is assigned and the author is unavailable
All agents → as a fallback when no better recipient is available

A scheduled reminder cannot be canceled once it has been created.

Updated on: 19/04/2026

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