Articles on: Crisp Inbox

How do Reminders work?

Reminders are a convenient way of scheduling a note to yourself (or your team) in the future, for the current conversation. It can be used to remind yourself of a call you planned with an user.

A reminder will then fire on the date you scheduled. You'll receive a notification on all your Crisp apps (Web & Mobile), with the reminder note you submitted.

Our team inbox will never let you down, set reminders to improve your customer service and never miss another follow-up.

This is the perfect tool to improve your CRM work for either your sales or support team.

How to schedule a reminder?

Reminders can be set from your Crisp app either by clicking on "Reminder" in a conversation, or by entering: /remind.

Click on "Reminder" to schedule a reminder

Once the reminder date picker opens, pick a quick date or choose to enter a custom date. Validate, and then enter a reminder note (after the date). When you're done, hit Enter to create the reminder.

Pick a reminder date

You must enter a reminder note in order to create your reminder. A note is required, as it will be sent along with the reminder notification when the reminder fires.

How to enter a manual date?

A manual reminder date can be entered, if none of the suggested dates fit. A date has the following format: mm/dd/yyyy hh:mm.


mm is "month" eg. 01 for January
dd is "day" eg. 28
yyyy is "year" eg. 2019
hh is "hour" eg. 21 for 9pm
mm is "minute" eg. 30


16 April 2019, 3:25pm: 04/16/2019 15:25
8 June 2019, 1:00am: 06/08/2019 01:00

Times are expressed in your local timezone, and then normalized when sent to Crisp to UTC. You need not think about timezones, as your local timezone is used when entering a custom date.

Can I cancel a scheduled reminder?

A scheduled reminder cannot be cancelled.

Who will be notified when a reminder fires?

Crisp finds the most relevant operator to notify when a scheduled reminder fires. It tries, in order of importance:

Reminder author (if still in the team)
Operator assigned to the conversation (if any)
All operators (fallback)

Updated on: 26/01/2023

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