How do I create a Chatbot for Facebook Messenger?
Crisp no-code chatbot builder helps you to create your own chatbot for Facebook Messenger. Draw complex response flows, with events (eg. user sent message), actions (eg. send response message) and conditions (eg. check segments). With our Bot Builder for Facebook, you can craft customized experiences on Messenger in little to no-time.
This guide goes into explaining how to drive automated conversations on Facebook Messenger. As an official Meta Partner, Crisp offers you to connect Meta Business to our chatbot software, for free.
Note that if you haven't connected Meta Messenger to our chatbot platform, you should follow this guide: How to connect Crisp with Messenger?
If you're not an existing Crisp customer, creating a bot for the Meta Business Inbox is 100% free for the time of your trial (which can go up to 30 days). Make sure to create an account before going through the tutorial.
➡️ To create an account Crisp, please click here
To build automated responses for Facebook Messenger, you'll need the following requirements:
An admin access to Meta Business Suite
A Meta Business Account connected to Crisp
The chatbot plugin
A Crisp Account set as "Owner"
Now that you're ready to build a bot for Messenger, let's get down to the creation process. For the sake of this tutorial, we're going to create a department routing bot that will require WhatsApp users to interact buttons on which he can tap to be routed to the right department in your company.
Go to Plugins, look for the bot plugin and hit "Configure the plugin"
Click on "New Scenario" at the top right and hit "Use a Sample Scenario". From there, choose "Department Bot".
Hover the "User Message Matches" block and click on the Pen to edit the script behaviour.
In the Origins drop down, select "Messenger" so the bot triggers on messages coming from Messenger only."
Note that if you want the bot to become omni-channel, that's totally possible as Crisp supports more than 10 different channels.
And voilà, you have created your first chatbot for Facebook Messenger. Now, you can take advantage of the numerous featured offered by Crisp.
Crisp chatbot builder offers a large number of possibilities for Facebook Messenger. For example, you could create an FAQ bot through Facebook, using Crisp Knowledge Base.
Note that you can connect Crisp with Instagram and WhatsApp so you have one scenario built for the 3 channels:
Connect Crisp with WhatsApp Business Platform
Connect Crisp with Instagram DMs
Want know more about Crisp Chatbot Builder? Click here to access a dedicated guide.
Still have some questions about how to connect the Bot and social media channels that were not covered in this article or related guides? Perhaps you'll find the answer here!
Here is a collection of the most frequently asked questions, you'll also find some extra resources to help you better understand how this plugin works, and to prepare for the most obscure and extravagant use-cases.
Don't hesitate visiting this in-depth article to learn more about the Bot and master your craftsmanship of scenarios
If your question does not figure here, share it with us directly by chat, we'll be available!
Absolutely, the same can be done with Instagram to detect messages from this channel, simply by selecting it in the "origins" of your New User Message event block.
With Instagram, you can also specifically target replies to your story, by instead using the Event block User Message Matches with the value **Reply to story: ** which allows you to detect messages where this label has been automatically appended by Crisp
This guide goes into explaining how to drive automated conversations on Facebook Messenger. As an official Meta Partner, Crisp offers you to connect Meta Business to our chatbot software, for free.
Note that if you haven't connected Meta Messenger to our chatbot platform, you should follow this guide: How to connect Crisp with Messenger?
If you're not an existing Crisp customer, creating a bot for the Meta Business Inbox is 100% free for the time of your trial (which can go up to 30 days). Make sure to create an account before going through the tutorial.
➡️ To create an account Crisp, please click here
What do I need to build a Messenger bot?
To build automated responses for Facebook Messenger, you'll need the following requirements:
An admin access to Meta Business Suite
A Meta Business Account connected to Crisp
The chatbot plugin
A Crisp Account set as "Owner"
Create a chatbot using Meta Messenger
Now that you're ready to build a bot for Messenger, let's get down to the creation process. For the sake of this tutorial, we're going to create a department routing bot that will require WhatsApp users to interact buttons on which he can tap to be routed to the right department in your company.
Go to Plugins, look for the bot plugin and hit "Configure the plugin"
Click on "New Scenario" at the top right and hit "Use a Sample Scenario". From there, choose "Department Bot".
Hover the "User Message Matches" block and click on the Pen to edit the script behaviour.
In the Origins drop down, select "Messenger" so the bot triggers on messages coming from Messenger only."
Note that if you want the bot to become omni-channel, that's totally possible as Crisp supports more than 10 different channels.
And voilà, you have created your first chatbot for Facebook Messenger. Now, you can take advantage of the numerous featured offered by Crisp.
Going beyond with Crisp Chatbot Builder
Crisp chatbot builder offers a large number of possibilities for Facebook Messenger. For example, you could create an FAQ bot through Facebook, using Crisp Knowledge Base.
Note that you can connect Crisp with Instagram and WhatsApp so you have one scenario built for the 3 channels:
Connect Crisp with WhatsApp Business Platform
Connect Crisp with Instagram DMs
Want know more about Crisp Chatbot Builder? Click here to access a dedicated guide.
Frequently Asked Questions
Still have some questions about how to connect the Bot and social media channels that were not covered in this article or related guides? Perhaps you'll find the answer here!
Here is a collection of the most frequently asked questions, you'll also find some extra resources to help you better understand how this plugin works, and to prepare for the most obscure and extravagant use-cases.
Don't hesitate visiting this in-depth article to learn more about the Bot and master your craftsmanship of scenarios
If your question does not figure here, share it with us directly by chat, we'll be available!
Does this also work for Instagram and other, social medias?
Absolutely, the same can be done with Instagram to detect messages from this channel, simply by selecting it in the "origins" of your New User Message event block.
With Instagram, you can also specifically target replies to your story, by instead using the Event block User Message Matches with the value **Reply to story: ** which allows you to detect messages where this label has been automatically appended by Crisp
Updated on: 28/10/2024
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