Articles on: Integrations

How to link Crisp with Instagram DM?

Crisp is integrated with Instagram so you can reply to your Instagram DMs and Stories reactions directly from Crisp!

Instagram is available from the Crisp Unlimited plan

Video Tutorial

Before Getting Started

Make sure your Instagram account is a Business Account and your have the admin rights for this account.

Then on the Facebook Business Manager, make sure Instagram is connected to your Business Page:

Go to
Accounts >> Instagram Accounts
Then Link your Instagram account with your Facebook Page

Link your Instagram Business to the FB Business Manager

Then on Instagram:

Open the Instagram app
Settings > Privacy > Messages.
Under Connected Tools, toggle on Allow access to messages.

Allow access to messages

Link Crisp with Instagram

Go to
Go to plugins
Click on Instagram
Connect with Instagram
Choose your page

Configure your preferences

You may not want to receive message replies to your Instagram stories in Crisp, you can disable this in the plugin settings.

Go to plugins
Find Instagram
Click on the settings cog on the plugin
Disable the replies from your Instagram stories


I can't see my Facebook Page in the list

Facebook changed recently their login system and it's impacting administrators handling many different pages. Here is how to fix this.

After clicking on the "Connect/Reconnect with Instagram" button, you should arrive on the Facebook login system.

Click Edit Settings

Select your page

I changed my password

If you changed your password you need to relink Crisp with Instagram. Follow the step "Link Crisp with Instagram" just above.

I have connected the plugin but Instagram messages are not landing in Crisp, why?

Go to Facebook and login as the page you connected the Instagram account to.
Go to your page settings

In settings go to Linked Accounts > Instagram
If your account is not connected, or the wrong account is connected, please connect the correct Instagram account.

Go back to Settings then New Pages experience > Advanced Messaging
Make sure that under App settings you have configured Crisp as your Primary receiver for Instagram

Updated on: 14/02/2023

Was this article helpful?

Share your feedback


Thank you!