Articles on: Integrations

How to connect Facebook pages (Messenger) with Crisp

Learn how to connect Facebook Pages to Crisp so your team can receive and reply to Messenger conversations from the Inbox.


The Messenger plugin centralizes messages from the Facebook Pages you authorize in your Crisp workspace. This guide covers the requirements, installation, and initial connection.



Before connecting Messenger


Before you start, make sure:

  • Crisp plan → your workspace is on a paid plan
  • Crisp permissions → you are an Admin in the workspace
  • Facebook access → you can sign in with an active Facebook account that manages the Pages you want to connect



Connect Messenger to Crisp


  1. Go to Crisp.
  2. Open Plugins → Messenger and click Install.


Install the Messenger plugin in Crisp


  1. Click Connect to Messenger and sign in to Facebook in the external window.
  2. Select the Facebook Pages you want to connect and grant the requested permissions.


Select Facebook pages to connect to Crisp


  1. When the success page appears, click Return to Settings.
  2. Click Connect Page for each Facebook Page you want to activate in Crisp.


Connect a Facebook Page to Crisp


Your Facebook Page is now connected, and new Messenger conversations can be received and answered from the Crisp Inbox.


One Facebook Page is included with your paid plan. Additional Pages may have an extra cost; contact Crisp support if you need to increase your page limit.



Troubleshoot the Messenger connection


If a Facebook Page is missing, messages do not reach Crisp, the authorization has expired, or Messenger refuses a reply, follow How to troubleshoot Messenger issues.

Updated on: 21/06/2026

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