Setup & Training
Getting started with Hugo AI Agent
This article will guide you step-by-step to get your AI Agent setup and deployed in just minutes. Hugo is a next-generation AI support agent solution, fully integrated with Crisp. While conversational at its core, Hugo goes beyond answering questions. He understands customer intent and context to proactively guide users toward resolution — just like a human support agent. Built to autonomously handle a large share of incoming conversations, Hugo can alsoFew readersHow does the Automated inbox work
This article explains how the Automated inbox works when Hugo handles conversations for your team. When Hugo is active, Crisp groups conversations handled by the AI Agent in a dedicated Automated inbox. This keeps human inboxes focused on conversations that need agent attention, while still letting your team review Hugo's work and step in whenever needed. What the Automated inbox is The Automated inbox is a dedicated inbox where conversations handled by **HFew readersHow to navigate the Hugo interface and features
Feeling overwhelmed or lost? This article provides an overview of the features available with Hugo, and where to find them. A great place to start with or to come back when looking to improve your setup! Hugo is a next-generation AI support agent solution, fully integrated with Crisp. While conversational at its core, Hugo goes beyond answering questions. He understands customer intent and context to proactively guide users toward resolution — just like aFew readersHow to train Hugo AI Agent on your data
This article explains how to train Hugo with your own resources so it can answer customers accurately. Good training data is the foundation of Hugo's answer quality. Use AI Agent → Train to provide website content, knowledge base articles, files, and Questions & Answers snippets, then keep those sources clean, current, and focused on what customers actually ask. Watch the AI setup walkthrough If you prefer a quick walkthrough, this video shows how to train yourPopularHow to write Hugo Instructions for AI Agent and Copilot
This article explains how Hugo Instructions work and how to write prompts that clearly shape the behavior of Hugo AI Agent and Hugo Copilot. Instructions define how Hugo should behave: tone, boundaries, reasoning habits, escalation preferences, formatting, and other response rules. Each instruction can apply to Customers, Copilot, or both. This lets you separately guide how Hugo AI Agent answers customers and how Hugo Copilot assists operators inside the Inbox. Instructions should nFew readersHow does Hugo Routing work
Routing rules are used to describe situations you wish Hugo to detect. When he encounters these situations, he can then trigger the action of your choice, giving you flexibility in all kind of workflows. Hugo is a next-generation AI support agent, fully integrated with Crisp. While conversational at its core, Hugo goes beyond answering questions. He understands customer intent and context to proactively guide users toward resolution — just like a human support agent. Built to autonomFew readersHow to configure Escalation with Hugo AI Agent
This article will guide you step-by-step to get your AI Agent setup and deployed in just minutes. Hugo is a next-generation AI support agent, fully integrated with Crisp. While conversational at its core, the AI Agent for customer support goes beyond answering questions. He understands customer intent and context to proactively guide users toward resolution — just like a human support agent. Built to autonomously handle a large share of incoming conversations, HugoFew readersHow to use Hugo Tools to set up and improve your AI Agent
Learn how to use Hugo Tools to create clearer instructions and workflows for your Hugo AI Agent. Hugo Tools help you move from a vague AI setup to clear behavior rules and workflow logic. They do not replace your Crisp configuration, but they help you prepare better inputs before applying them inside your workspace. In this guide, you will learn how to: Understand Hugo Tools → know what each helper is made for [Use the Instruction Helper](#1-use-the-instructFew readersHow to migrate from MagicReply chatbots to Hugo AI Agent
This guide explains how to migrate from legacy MagicReply chatbots to Hugo AI Agent while keeping the useful parts of your existing setup. Hugo AI Agent replaces the legacy MagicReply approach with a more configurable AI setup. Knowledge, behavioral instructions, routing, workflows, integrations, testing, and monitoring now have dedicated sections instead of being combined inside workflow branches and prompts. Your existing Workflows remain available while you prFew readers
Copilot
How to use Hugo Copilot as an AI assistant for customer support teams
This article explains how Hugo AI Copilot helps support agents handle complex conversations directly from the Crisp Inbox. Hugo AI Copilot is an internal AI assistant built for customer support operators. It helps your team understand customer requests, use available context, summarize conversations, draft better answers, and prepare handovers while keeping the final response under human control. Unlike Hugo AI Support Agent, the AI Copilot doeFew readersHow to create and manage Copilot Skills in Crisp
Learn how to create, configure, and manage Copilot Skills to help your support team handle recurring tasks more efficiently. Copilot Skills turn recurring support procedures into reusable actions that operators can run directly from Hugo Copilot. You can create shared Skills for your team, build personal Skills for your own workflow, and customize existing commands to fit your support processes. If you're new to Hugo Copilot, start with [How to use Hugo Copilot as an AI assistant for customeFew readers
Models & Usage
How does Hugo AI pricing and billing works
Learn how Hugo credits, usage, and Pay-As-You-Go billing work in Crisp. Hugo is Crisp's AI Agent, designed to handle customer conversations while keeping billing predictable. Hugo is included by default starting from the Mini plan, so you do not need a separate subscription to get started. Included Hugo credits Each paid Crisp plan includes a monthly amount of Hugo credits, expressed as a USD usage value. These credits are used when Hugo processes converFew readersHow to choose and configure Hugo’s AI Model
Learn how to choose and configure Hugo’s AI model settings based on answer quality, cost, compliance, and reliability. Hugo supports several AI model families and processing options. These settings help you balance answer quality, speed, credit usage, hosting region, fallback behavior, and media processing for your customer support use case. Model availability evolves over time. Always use AI Agent → Agent → Settings as the source of truth for your workspace. __In this guide, you wiFew readersHow to create an AI Chatbot for Customer Service with chatGPT
Learn how to set up Hugo, the Crisp AI Agent, as a chatGPT-powered AI chatbot for customer support. Hugo combines a supported OpenAI chatGPT model with your support content, business instructions, routing rules, and human handoff. This is sometimes described as a ChatGPT customer support chatbot, but Hugo manages the customer support experience while GPT powers language understanding and answer generation. Discover Hugo to lFew readersHow to create an AI Chatbot for Customer Service with Claude
Learn how to set up Hugo, the Crisp AI Agent, as a Claude-powered AI chatbot for customer support. Hugo combines a supported Anthropic Claude model with your support content, business instructions, routing rules, and human handoff. This is sometimes described as a Claude customer support chatbot, but Hugo manages the support experience while Claude powers language understanding and answer generation. Discover Hugo to see howFew readersHow to create an AI Chatbot for Customer Service with Gemini
Learn how to set up Hugo, the Crisp AI Support Agent, as a Google Gemini-powered AI chatbot for customer support. Hugo combines a supported Google Gemini model with your support content, business instructions, routing rules, and human handoff. This gives teams a fast and cost-efficient customer support chatbot while keeping the complete support experience inside Crisp. Discover Hugo to see how the AI Agent for customer supporFew readersHow to create an AI Chatbot for Customer Service with Mistral
Learn how to set up Hugo, the Crisp AI Agent for customer support, as a Mistral-powered AI chatbot for customer support. Hugo combines a supported Mistral AI model with your support content, business instructions, routing rules, and human handoff. This gives businesses a natural, multilingual customer support chatbot powered by a European model provider. Discover Hugo to see how the AI Agent works. Mistral model availabFew readers
Tools and integrations
How to connect integrations to Hugo AI Agent
Connect Hugo to the tools your team already uses so it can retrieve information and perform actions during customer conversations and operator workflows. Hugo Integrations let you connect external services directly from Crisp. The MCP Store includes 26,000+ MCP servers, covering tools for ecommerce, payments, CRM, internal knowledge, product analytics, and more. You can also connect your own MCP server when the service you need is not available in the catalog. ${color}[#0080dd](CFew readersHow to build MCP integrations with Hugo
MCP integrations allow AI Agents to do something that was, until now, reserved to humans: use tools. They let Hugo go beyond simply answering questions from training or documentation, and instead interact with real systems, fetch live data, and take action — just like a human agent would. Hugo is a next-generation AI support agent, fully integrated with Crisp. While conversational at its core, Hugo goes beyond answering questions. He understands customer intent and context to **proactivelFew readersHow to create an AI "WISMO" chatbot with Crisp?
In this guide, you will learn how to create an AI-powered support chatbot with Crisp that automatically answers "Where is my order?" requests using external order data. No code is required in Crisp, but you'll need access to your order system or a webhook service. Just discovering Crisp AI Chatbot? Check out our Getting Started with the Crisp AI Chatbot aFew readersHow to use Hugo Widget Tools to guide customers inside your product
This article explains how Hugo Widget Tools help your AI Agent guide customers inside your product during support conversations. When customers contact support, they often need more than a written answer. They may need help finding the right feature, opening the right page, completing a setup step, applying a discount, or understanding what is happening in their account. Widget Tools let Hugo turn a support conversation into a guided product experience. Instead of onlyFew readers
Monitoring & Troubleshooting
Troubleshooting & Common questions about Hugo AI Agent
This article helps you diagnose the most common Hugo issues without losing the useful context behind each answer. Hugo is designed to be easy to configure, but AI behavior can still depend on several layers at once: training resources, instructions, routing, escalation settings, model choice, integrations, and the conversation channel. Use this guide when Hugo gives an unexpected answer, does not answer, escalates too early, or behaves differently in production than in your tests. [Haven't mFew readersHow to use Hugo Analytics to improve your AI Agent
This article explains how Hugo Analytics helps you monitor AI Agent activity, outcomes, and improvement opportunities. Analytics make it easier to understand what Hugo handles, where conversations are escalated, and which topics generate the most volume. Use these insights to improve training resources, instructions, routing, and the overall automation strategy. Watch the Hugo Analytics walkthrough If you prefer a quick visual walkthrough, this video shows how to uFew readersHow to monitor and debug Hugo AI Agent conversations with Observability
This article explains how to use Hugo Observability to understand, monitor, and debug individual AI Agent conversations. Hugo AI Agent can answer customers, use support resources, call tools, trigger workflows, and escalate conversations when needed. Hugo Observability gives you a detailed view of what happened during each conversation. You can review the steps processed before Hugo answered, inspect the tools and models used, identify errors, and understand why a convFew readersHow to Generate a Debug Link for Hugo AI Agent
This article explains how to generate a temporary debug link so the Crisp support team can inspect your Hugo AI Agent configuration when troubleshooting an issue. If Hugo AI Agent is not behaving as expected, support may ask for a debug link. It provides temporary access to your agent settings without requiring you to share your Crisp account credentials. In this guide, you will learn how to: [Generate a Hugo AI Agent debug link](#1-generate-a-hugo-ai-agent-debug-lFew readersHow to Classify Customer Support Topics with Hugo AI
This article explains how Hugo Topics work and how to use them to understand the conversations your AI Agent handles. Hugo is a next-generation AI support agent, fully integrated with Crisp. While conversational at its core, Hugo goes beyond answering questions. He understands customer intent and context to proactively guide users toward resolution — just like a human support agent. Built to autonomously handle a large share of incoming conversations, Hugo can also **perform real actFew readersHow to use Hugo AI Suggestions to improve Customer Support knowledge
This article explains how to use Hugo AI Suggestions to identify missing, outdated, or incomplete support knowledge based on real customer conversations. Hugo AI Agent uses your training resources and guidance to answer customer questions. As your product and customer needs evolve, some information may become incomplete, outdated, or missing entirely. AI Suggestions analyzes customer conversations and turns recurring knowledge gaps into concrete additions, edits,Few readersHow to measure AI Chatbot ROI with Crisp?
Artificial Intelligence doesn’t just resolve tickets, it changes how much work reaches your team and how much that work costs. In Crisp, AI ROI is not a vague promise. You can measure it concretely through your Analytics dashboards and a simple AI performance calculator that turns deflection and time saved into real financial impact. This guide walks you through the essentials of measuring AI performance in Crisp. You'll learn which metrics truly matter for evaluating your chFew readers