Articles on: Crisp Chatbot

How to create a chatbot for Facebook Messenger?

Crisp no-code chatbot builder helps you to create your own chatbot for Facebook Messenger. Draw complex response flows, with events (eg. user sent message), actions (eg. send response message) and conditions (eg. check segments). With our Bot Builder for Facebook, you can craft customized experiences on Messenger in little to no-time.

This guide goes into explaining how to drive automated conversations on Facebook Messenger. As an official Meta Partner, Crisp offers you to connect Meta Business to our chatbot software, for free.

Note that if you haven't connected Meta Messenger to our chatbot platform, you should follow this guide: How to connect Crisp with Messenger?

If you're not an existing Crisp customer, creating a bot for the Meta Business Inbox is 100% free for the time of your trial (which can go up to 30 days). Make sure to create an account before going through the tutorial.

➡️ To create an account Crisp, please click here

What do I need to build a Messenger bot?



To build automated responses for Facebook Messenger, you'll need the following requirements:
An admin access to Meta Business Suite
A Meta Business Account connected to Crisp
The chatbot plugin
A Crisp Account set as "Owner"

Create a chatbot using Meta Messenger



Now that you're ready to build a bot, let's get down to the creation process. For the sake of this tutorial, we're going to create a department routing bot that will require WhatsApp users to interact buttons on which he can tap to be routed to the right department in your company.

Go to Plugins, look for the bot plugin and hit "Configure the plugin"



Click on "New Scenario" at the bottom left and hit "Use a Sample Scenario". From there, choose "Department Bot".



Hover the "User Message Matches" block and click on the Pen to edit the script behaviour.



In the Origins section, hit "Messenger" so the bot triggers on messages coming from Messenger Only, and hit "Apply changes"

Note that if you want the bot to become omnichannel, that's totally possible as Crisp supports more than 10 different channels.



And voilà, you have created your first chatbot for Facebook Messenger. Now, you can take advantage of the numerous featured offered by Crisp.

Going beyond with Crisp Chatbot Builder



Crisp chatbot builder offers a large number of possibilities for Facebook Messenger. For example, you could create an[ FAQ bot](/en/article/how-to-create-a-support-bot-to-answer-customers-automatically-t8724w/) through Facebook, using Crisp Knowledge Base.

Note that you can connect Crisp with Instagram and WhatsApp so you have one scenario built for the 3 channels:
Connect Crisp with WhatsApp Business Platform
Connect Crisp with Instagram DMs

Want know more about Crisp Chatbot Builder? Click here to access a dedicated guide.

Updated on: 31/07/2023

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