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Get the best of the Crisp ChatBot plugin. Automate your support and build conversational experience for your customers.
How to add the chatbot plugin to my website?
The chatbot plugin helps you to create your own chatbot. Draw complex response flows, with events (eg. user sent message), actions (eg. send response message) and conditions (eg. check segment). The Bot plugin is able to answer messages coming from any source, eg. chatbox, Messenger, etc. This guide goes into explaining how the Bot plugin works, and how you can get the most out of it.
How to create a bot to ask user details on first message?
The Crisp Bot plugin lets you create complex forms to ask information to users messaging you over the Crisp Chatbox. This article explains how you can create a form to collect user name on first message. We won't cover email address collection, as this is already handled automatically by Crisp itself. Bot response flow Here's the flow and how you would like the bot to behave: An user sends a message over your Crisp chatbox; The bot detects that the conversation is new (ie. it
How to create a department routing bot?
The Crisp Bot plugin can be handy if you need to route the user to relevant operators to handle a support chat. For instance, in some cases an user would like to chat with sales while in others they would like to speak with technical support. This article guides you on creating a simple department routing bot. Bot response flow Here's the flow and how you would like the bot to behave: An user sends a message over your Crisp chatbox; The bot detects that the conversation is new
How to create a weekend response bot?
The Crisp Bot plugin lets you automatically respond to user messages. You may want to respond conditionally, for instance only during weekend. This articles explains how you can do that. This can also be used to respond during weekdays. Weekend bot response flow Here's the flow and how you would like the bot to behave; to warn your users that the support is unavailable during weekend: An user sends a message over your Crisp chatb
How to use memorized values in messages sent from the chatbot?
The Crisp Bot plugin is capable of memorizing values in an internal memory tied to each chat session. This memory can be used to store values the user entered, for instance, their name when they filled a form you've sent to them. Values can be used in various bot features; one of them allows you to inject memorized values in response text messages.
How to make my Chatbot look more human-like?
The chatbot plugin helps you to create your own chatbot. However, they are not replacing a human when chatting with your customers. Nevertheless, Crisp has included some specific features that will help your bot look more human-like while chatting. This quick guide goes into explaining how to add a human-like behavior to your chatbot. 1. Add a "Show Compose" action With Crisp, you can add an action block before sending
How to set user data in user profile by using the chatbot?
The Crisp chatbot is capable of memorizing values in an internal memory tied to each chat session. This memory can be used to store values the user entered, for instance, their name when they filled a form you've sent to them. 1. Insert the right field Cathing us
How to use the chatbot to build automated routing rules?
The chatbot is the most powerful tool within Crisp when talking about automation. This is article is going to explain how you can automate conversations assignments by using the chatbot and the routing rules. 1. Create a Picker or Catch users' words As we've seen in previous article about How to use memorized values in messages sent from the chatbot?, you can easily use users words to create answers that
How to set the chatbot for the right channel?
The Crisp chatbot is capable of triggering depending on the origin of the message. With Crisp, you can centralize your messages from Live Chat, Email, Twitter, Facebook Messenger, Line, SMS (By Twilio) and Telegram This article explains how you can make your chatbot to trigger depending on the messages channel. 1. Add a "User Message Matches" Event This event is the first step you should always set when building a chatbot within Crisp software. It will define the way you want your chatb