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Crisp Chatbot
Get the best of the Crisp ChatBot plugin. Automate your support and build conversational experience for your customers.
How to add the chatbot plugin to my website?
The chatbot plugin helps you to create your own chatbot. Draw complex response flows, with events (eg. user sent message), actions (eg. send response message) and conditions (eg. check segment). The Bot plugin is able to answer messages coming from any source, eg. chatbox, Messenger, etc. This guide goes into explaining how the Bot plugin works, and how you can get the most out of it. Our chatbot plugin comes with a visual builder so you can
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How to create a bot to ask user details on first message?
The Crisp Bot plugin lets you create complex forms to ask information to users messaging you over the Crisp Chatbox. This article explains how you can create a form to collect user name on first message. We won't cover email address collection, as this is already handled automatically by Crisp itself. Bot response flow Here's the flow and how you would like the bot to behave: An user sends a message over your Crisp chatbox; The bot detects that the conversation is new (ie. it
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How to create a department routing bot?
The Crisp Bot plugin can be handy if you need to route the user to relevant operators to handle a support chat. For instance, in some cases an user would like to chat with sales while in others they would like to speak with technical support. This article guides you on creating a simple department routing bot. Bot response flow Here's the flow and how you would like the bot to behave: An user sends a message over your Crisp chatbox
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How to create a weekend response bot?
The Crisp Bot plugin lets you automatically respond to user messages. You may want to respond conditionally, for instance only during weekend. This articles explains how you can do that. This can also be used to respond during weekdays. Weekend bot response flow Here's the flow and how you would like the bot to behave; to warn your users that the support is unavailable during weekend: An user sends a message over your Crisp chatb
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How to use memorized values in messages sent from the chatbot?
The Crisp Bot plugin is capable of memorizing values in an internal memory tied to each chat session. This memory can be used to store values the user entered, for instance, their name when they filled a form you've sent to them. Values can be used in various bot features; one of them allows you to inject memorized values in response text messages.
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How to set user data in user profile by using the chatbot?
The Crisp chatbot is capable of memorizing values in an internal memory tied to each chat session. This memory can be used to store values the user entered, for instance, their name when they filled a form you've sent to them. 1. Insert the right field Cathing us
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How to make my Chatbot look more human-like?
The chatbot plugin helps you to create your own chatbot. However, they are not replacing a human when chatting with your customers. Nevertheless, Crisp has included some specific features that will help your bot look more human-like while chatting. This quick guide goes into explaining how to add a human-like behavior to your chatbot. 1. Add a "Show Compose" action With Crisp, you can
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How to use the chatbot to build automated routing rules?
The chatbot is the most powerful tool within Crisp when talking about automation. This is article is going to explain how you can automate conversations assignments by using the chatbot and the routing rules. 1. Create a Picker or Catch users' words As we've seen in previous article about How to use memorized values in messages sent from the chatbot?, you can easily use users words to create answers that
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How to use chatbot to build drip campaign
Crisp Chatbot is the perfect tool to make the most out of the software because it gathers the most important features. Indeed, with the Chabot, you can combine live chat, events, segments and user data to enhance customers knowledge In order to build a fully automated drip campaign, we will need to build a chatbot that will have to use events so that you can start to send emails based on user behavior. 1. Look for "Push Session Event"  and Telegram Thanks to our chatbot, you can build chatbot for Messenger, Chatbot for Twitter and chatbot for Line or Telegram. This article explains how you can make your chatbot to trigger depending on the me
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