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Get the best of the Crisp ChatBot plugin. Automate your support and build conversational experience for your customers.
Crisp Chatbot quickstart
How to add the chatbot plugin to my website?
The chatbot plugin helps you to create your own chatbot. Draw complex response flows, with events (eg. user sent message), actions (eg. send response message) and conditions (eg. check segment). The Bot plugin is able to answer messages coming from any source, eg. chatbox, Messenger, etc. This guide goes into explaining how the Bot plugin works, and how you can get the most out of it. Our chatbot plugin comes with a visual builder so you can
How to create a bot to ask user details on first message?
The Crisp Bot plugin lets you create complex forms to ask information to users messaging you over the Crisp Chatbox. This article explains how you can create a form to collect user name on first message. We won't cover email address collection, as this is already handled automatically by Crisp itself. Bot response flow Here's the flow and how you would like the bot to behave: A user sends a message over your Crisp chatbox; The bot detects that the conversation is new (ie. it i
Guides on how to create common chatbots
How to create a department routing bot?
The Crisp Bot plugin can be handy if you need to route the user to relevant operators to handle a support chat. For instance, in some cases an user would like to chat with sales while in others they would like to speak with technical support. This article guides you on creating a simple department routing bot. Bot response flow Here's the flow and how you would like the bot to behave: An user sends a message over your Crisp chatbox
How to create a weekend response bot?
The Crisp Bot plugin lets you automatically respond to user messages. You may want to respond conditionally, for instance only during weekend. This articles explains how you can do that. This can also be used to respond during weekdays. Weekend bot response flow Here's the flow and how you would like the bot to behave; to warn your users that the support is unavailable during weekend: An user sends a message over your Crisp chatb
Sales chatbot: The playbook for sales teams
Building the right sales chatbot is an easy tasks thanks to this dedicated playbook Bots are very powerful at every stages of the sales lifecycle. Discover how you can optimize your sales process and leverage customer experience for revenue growth. If you don't know how to get started with the bot, we suggest you to read this article that explains all you need to know about our [chatbot builder](https://crisp.chat/en/chatbo
Use-cases with the Crisp Chatbot
How to set user data in user profile by using the chatbot?
The Crisp chatbot is capable of memorizing values in an internal memory tied to each chat session. This memory can be used to store values the user entered, for instance, their name when they filled a form you've sent to them. 1. Insert the right field Cathing us
How to use the chatbot to build automated routing rules?
The chatbot is the most powerful tool within Crisp when talking about automation. This is article is going to explain how you can automate conversations assignments by using the chatbot and the routing rules. 1. Create a Picker or Catch users' words As we've seen in previous article about How to use memorized values in messages sent from the chatbot?, you can easily use users words to create answers that
How to start a chatbot scenario with no message sent from the user?
Offering a chatbot is one of a kind experience that attracts website visitors to engage with your brand. Especially when your teams are not available. By building a scenario that triggers automatically every time a page is loaded, companies can build a delightful experience. To do so, you'll need to have access to the following things: **Google Tag
How to use chatbot to build a drip campaign?
Crisp Chatbot is the perfect tool to make the most out of the software because it gathers the most important features. Indeed, with the Chabot, you can combine live chat, events, segments and user data to enhance customers knowledge In order to build a fully automated drip campaign, we will need to build a chatbot that will have to use events so that you can start to send emails based on user behavior. 1. Look for "Push Session Event" !(https://storag
How to build a list of button using the chatbot?
using the chatbot, you can create list of answers for your leads or customers. It's very efficient as it prevents the user from sending text based messages. They only have to click on one of the option that are available. To build a list of button, you have to use a special action block, which is a "Send Message" block. The send message has a different type: Text Message File (to download) Animation (GIF) Input field (to fill) Button picker (to click) For the sake of this article
How to create a support bot to answer customers automatically?
Support bots will not solve all problems magically, but they may make your life a lot easier. And therefore, will help your team and your company to improve customer experience. With our bot builder, you can draw complex response flows, with events, actions, and conditions. This guide goes into explaining how to build a chatbot support your users will access automatically. Through
Common questions about the Crisp Chatbot
How to use memorized values in messages sent from the chatbot?
The Crisp Bot plugin is capable of memorizing values in an internal memory tied to each chat session. This memory can be used to store values the user entered, for instance, their name when they filled a form you've sent to them. Values can be used in various bot features; one of them allows you to inject memorized values in response text messages.
How to make my Chatbot look more human-like?
The chatbot plugin helps you to create your own chatbot. However, they are not replacing a human when chatting with your customers. Nevertheless, Crisp has included some specific features that will help your bot look more human-like while chatting. This quick guide goes into explaining how to add a human-like behavior to your chatbot. 1. Add a "Show Compose" action With Crisp, you can
How to set the chatbot for the right channel?
The Crisp chatbot is capable of triggering depending on the origin of the message. With Crisp, you can centralize your messages from Live Chat, Email, Twitter, Facebook Messenger, Line, SMS (By Twilio) and Telegram Thanks to our chatbot, you can build chatbot for Messenger, Chatbot for Twitter and chatbot for Line or Telegram. This article explains how you can make your chatbot to trigger depending on the me
What are pattern matches and how do they work?
Using the autoresponder or the chatbot, you'll get familiar with pattern matches. It will make your bot smarter and help the robot to send contextualized answer, based on customer messages What is a pattern match? A pattern is a regularity in the world. The elements of a pattern repeat in a predictable manner. At Crisp, we take advantage of patterns to build repetitive behaviors for our bots and autoresponders. Here is an examples of a user message matches available in the chat
How to prioritize a chatbot scenario over another?
**The chatbot Bot plugin is a great tool to use as an auto responder for common questions your visitor may have. Although, you may have noticed that if you have pattern match scenarios for specific words and a wildcard pattern match for any word (eg. *), the wildcard pattern match always overrides other pattern match scenarios. This article will show you how to prioritise pattern matches, so that the wi
How to import or export chatbot templates?
Chatbot templates can be imported and exported from existing scenarios or available on some of articles that we've created on our blog. It can give you ideas about what you can do using our chatbot. Importing or exporting chatbot templates can be done from the bot plugin, available in the Unlimited plan. It doesn't require any technical knowledge. Here are the different steps you have to take to import or export chatbot templates. How to import chatbot templates Importing chatbot templa