AI Features
How can I add data sources to Crisp AI Hub and why?
Crisp's AI-powered automation hub, generates relevant answers to your customers questions, over all conversational channels that Crisp supports. AI-based actions can either assist your human support team answer to your users, help them respond much faster, or respond automatically when used from the Crisp AI chatbot builder (the Bot plugin). However, before it can generate relevant responses, it needs knowledge about your productFew readersHow do I create a FAQ Chatbot powered by AI?
The Crisp chatbot provides an AI feature that is useful for sharing relevant FAQ articles automatically. An extremely useful feature that can assist your customers even when your support is offline. This article will show you how to create an FAQ chatbot that leverages AI to suggest the best help articles.. In this guide, we will first show you how to create a simple FAQ bot powered by artificial intelligence. This will help you understand how the New UsFew readersHow do I create an AI Chatbot for customer service with Crisp?
Using AI to power automations is a great way to expand your customer support and leverage all of your existing data meaningfully and efficiently. MagicReply is the AI assistant of Crisp, available directly from your inbox, the overlay, and the Chatbot to deploy scenarios that can help you improve your reactivity and reduce the load on your customer support team. In this guide, we'll take a closer look at how to properly integrate AI into your flows, the recommendations to follow, and the mistakFew readers
Crisp AI Chatbot Quickstart
How do I add a Chatbot to my website?
The chatbot builder helps you to create your own AI chatbot. Draw complex response flows, with events (eg. user sent message), actions (eg. send response message) and conditions (eg. check segment). With our bot builder you can craft answers coming from any channels website, Messenger, Instagram, WhatsApp, Line or SMS, etc. This guide goes into explaining how to add a chatbot to your website, and how you can get the most out of it. Our AI-powered chatbot software (https://crisp.chat/PopularGetting started with the Crisp Chatbot
In this article you will find all the resources needed to help you get started with Crisp Chatbot. We'll review how the Bot works, and how you can leverage it to create numerous scripts suited to your most diverse and extensive usages. The chatbot builder is a powerful no-code tool that combines logic with a blueprint interface thats allows you to easily and swiftly deploy scenarios on multiple channels. By dragging blocks and linking them tFew readersHow can I create a support chatbot to answer customers automatically?
This guide will focus on triggering a scenario to start when a message from a user is received. It is the most common approach to start a chatbot. There are three main ways to start a scenario with the Bot plugin, we have created guides to cover these different methods and allow you to efficiently understand how scenarios can be started, as well as some good practice advice to help you along the way. Looking for a different way to start your scenario? Check out these guides as well: HoFew readersHow can I start a Chatbot scenario with no message sent from the user?
This guide will teach you how to start a chatbot scenario automatically, without users sending a message themselves. There are three main ways to start a scenario with the chatbot plugin, we have created guides to cover these different methods and allow you to efficiently understand how a scenario can be started, as well as some good practice advice to help you along the way. Looking for a different way to start your scenario? Check out these guides as well: How to start a Bot ScenarioSome readersHow can I start a Chatbot manually?
This guide will focus on triggering a scenario manually from any conversation. This is a very useful way to quickly do some actions, or offer a user to follow a flow you have prepared. There are many situations where being able to manually start a scenario can be handy. For instance, you might want to ask a user for information automatically, trigger a pre-recorded user journey, or share a meeting calendar and an embedded form. Looking for a different way to start your scenario? Check outFew readersUnderstanding and Mastering the Crisp AI Chatbot
This articles dives deeper into how the Bot plugin works provides in-depth information on its different blocks. You will find guides for each block available and tips to follow good practices and quickly build efficient scenarios. The AI Chatbot allows you to create scenarios which you can adapt to a wide range of usages. You can easily build a template dedicated to handling requests while you are away, a workflow to automatically add a segment to email conversations, or another to ask userFew readers
Guides on how to create common chatbots
How can I create a Chatbot to ask user details on first message?
In this guide we'll take a look at how to build a scenario to ask users for information. Whether you'd like to fetch their name, email address, phone number or any other kind of information, the Bot plugin has you covered! With the Bot plugin, you can easily use Field inputs in order to ask users to submit information and memorize it. Once information has been memorized by your Bot, you can save it in the conversation to update the user's information, but also use it as a variable in your mPopularHow do I create a department routing Chatbot?
In this guide we'll introduce you to the "Team/Department Routing" type of scenarios. These are efficiently and convenient ways to automatically route conversations to the proper team, to help you get a head start when handling requests. Crisp Chatbot software can be used to offer options to your users in order to determine their intent, and assign the conversation to your operators accordingly. We can perform either direct assignments to a specific operatoSome readersHow do I create an Out-of-Office responder Chatbot?
In this guide we'll show you how a typical Out-of-Office Responder can be built with the Bot plugin, and provide you with extra knowledge to help you customize and make it fit your day-to-day usage. Out-of-Office Responders are a good way to provide continuity in your support, but also to assist your users and guide them while your team is away. You can easily customize the flow to ask users for extra information in order to reach back, orient them towards pertinent resources, or simply leaSome readers
Use-cases with an AI Chatbot
How do I ask for user information and memorize it within a Chatbot scenario?
Using the Bot, you have the ability to send messages of type "field input"' which the user can fill and submit. This is very handy when asking users for informations, such as an email, nickname, or any other import information. Just discovering the Bot plugin? Check out our Getting Started with the Bot plugin article first! Creating a list of buttons and reacting to which button your users clicked is a 2 steps process. We will neeFew readersHow can I update user information in their profile with the Chatbot?
Using the Bot, you will have the ability to ask user for information and save it in the conversation. This will easily allow you to automatically set a user's email address, name, phone number, or custom data for instance. Just discovering the Bot plugin? Check out our Getting Started with the Bot plugin article first! Updating a user's information in the conversation can be done with several Action blocks, depending on your needsFew readersHow do I build a list of buttons with the Chatbot?
Using the Bot, you can create list of buttons for your customers and oriente them towards different branches of your scenario. This is a great way to identify leads, narrow-down their request, or perform various kinds of actions depending on the situation. Just discovering the Bot plugin? Check out our Getting Started with the Bot plugin article first! Creating a list of buttons and reacting to which button your users clicked is aFew readersHow do I share embedded and external links with the Chatbot?
Using the Bot, you can leverage button pickers to open a link when users click them. Links can be opened in a new tab of the browser, but it is also possible to embed them in the chatbox. This is especially useful to quickly open a page while keeping your users on your platform. Just discovering the Bot plugin? Check out our Getting Started with the Bot plugin article first! Adding a link to a button will simply require you add anFew readersHow do I create a product carousel for my Chatbot?
Using chatbot builder, you have the ability to deploy carousels of items in your messages. Carousels can be used to showcase a variety of products during your scenarios, and include descriptions as well as ways to redirect your users to a desired page. Just discovering Crisp chatbot? Check out our Getting Started with Crisp chatbot article first! Adding a Carousel of items through our chatbot builder (https://crisp.chat/en/chatboFew readersHow can I use the Chatbot to build a drip campaign?
Crisp Chatbot is the perfect tool to make the most out of the software because it gathers the most important features. Indeed, with the Chabot, you can combine live chat, events, segments and user data to enhance customers knowledge In order to build a fully automated drip campaign, we will need to create a chatbot that will have to use events so that you can start to send emails based on user behavior. Video Guide: Automating customer journey with CrispFew readersSales Chatbot: The playbook for sales teams
Building the right sales chatbot is an easy tasks thanks to this dedicated playbook Bots are very powerful at every stages of the sales lifecycle. Discover how you can optimize your sales process and leverage customer experience for revenue growth. If you don't know how to get started with the bot, we suggest you to read this article that explains all you need to know about our chatbot builder (https://crisp.chat/en/chatboFew readers
Common questions about Crisp AI Chat bot
How can I create an AI Chatbot using ChatGPT?
In this tutorial, you will learn how to connect ChatGPT with Crisp to create an AI chatbot that is trained on your own documentation, such as your sitemap, PDF, CSV, Word files and many other sources. New about ChatGPT? No problem, everything will be explained as it doesn't require any coding-skills nor any ChatGPT API Key. What is ChatGPT? ChatGPT is a generative AI, created by OpenAI. ChatGPT leverages the power of Natural Language Processing (NLP), a subsetFew readersWhat are pattern matches and how do they work?
Using the autoresponder or the chatbot, you'll get familiar with pattern matches. It will make your bot smarter and help the robot to send contextualized answer, based on customer messages What is a pattern match? A pattern is a regularity in the world. The elements of a pattern repeat in a predictable manner. At Crisp, we take advantage of patterns to build repetitive behaviors for our bots and autoresponders. Here is an examples of a user message matches available in the chatbFew readersHow do I set the Chatbot for the right channel?
The Crisp chatbot is capable of triggering depending on the origin of the message. With Crisp, you can centralize your messages from Live Chat, Email, Twitter, Facebook Messenger, Line, SMS (By Twilio), Telegram and more. Thanks to our chatbot, you can build chatbot for Messenger, Chatbot for Twitter and chatbot for Line or Telegram. This article explains how you can make your chatbot to trigger depending onFew readersHow do I make my Chatbot look more human-like?
The chatbot plugin helps you to create your own chatbot. However, they are not replacing a human when chatting with your customers. Nevertheless, Crisp has included some specific features that will help your bot look more human-like while chatting. This quick guide goes into explaining how to add a human-like behavior to your chatbot. 1. Add a "Show Compose" action With Crisp, you can aFew readersHow do I create a Chatbot with AI for WhatsApp Business?
The AI chatbot builder helps you to create your own AI chatbot for WhatsApp Business. Draw complex response flows, with events (eg. user sent message), actions (eg. send response message) and conditions (eg. check segment). With our no-code chatbot Builder, you can craft customized experiences on WhatsApp Business in little to no-time. This guide goes into explaining how to drive automated conversations on WhatsApp Business. As an official WhatsApp Business Solution Provider, Crisp canFew readersHow do I create an AI Chatbot for Facebook Messenger?
Crisp no-code chatbot builder helps you to create your own AI chatbot for Facebook Messenger. Draw complex response flows, with events (eg. user sent message), actions (eg. send response message) and conditions (eg. check segments). With our Bot Builder for Facebook, you can craft customized experiences on Messenger in little to no-time. This guide goes into explaining how to drive automated conversations on Facebook Messenger. As an official Meta Partner, Crisp offers you to connect MetaFew readers