Embed a Wistia video inside a Crisp Knowledge Base article by converting the Wistia iframe URL into a Crisp frame.

Crisp supports frame embeds through the ${frame} syntax. For Wistia, retrieve the iframe src URL from the Wistia embed settings, then use that URL in your Crisp article.

Retrieve the Wistia embed link

To retrieve the embed URL from Wistia:

• Open your Wistia Dashboard
• Open the video you want to embed
• Click Embed & Share
• Choose Inline Embed
• Adjust the options so the embed code includes a src value
• Copy the src URL from the iframe code

Convert the Wistia embed for Crisp

From the Wistia iframe, copy only the URL inside the src attribute. A Wistia embed URL can look like this:

https://fast.wistia.net/embed/iframe/m5vr9icove?videoFoam=true

Then paste it into the Crisp frame format:

${frame}[Here you can use a custom legend](https://fast.wistia.net/embed/iframe/m5vr9icove?videoFoam=true)

Replace the URL and label with your own Wistia video and description.

Frequently Asked Questions

Still have questions which were not covered in this article? Here is a collection of the most frequently asked questions on this topic.

Can I paste the full Wistia iframe into the article?

No, paste only the iframe src URL into the Crisp frame syntax. The full Wistia iframe is useful to locate the embed URL, but Crisp articles should use ${frame}.

Why does the Wistia video not resize correctly?

Check that your Wistia embed URL uses responsive options such as videoFoam=true. Also confirm that the article preview or published article is being used to test the final result.

Updated on: 03/05/2026