How to include a PDF in Knowledge Base articles

Embed a PDF in a Crisp Knowledge Base article by loading it through a frame.

A PDF can be displayed inside an article with the Crisp ${frame} syntax. The PDF must be reachable from a public URL so the viewer can load it for your visitors.

Prepare the PDF URL

Before embedding the PDF, make sure the file is publicly accessible. If the PDF is hosted behind a login or a private link, visitors may not be able to open it inside the article.

Use this Google Docs viewer format:

https://docs.google.com/viewerng/viewer?url=https://A_LINK_TO_YOUR_PDF&embedded=true

If your PDF URL contains spaces or special characters, encode the URL before placing it in the url= parameter.

Embed the PDF in Crisp

Paste the viewer URL into the Crisp frame syntax.

${frame}[PDF](https://docs.google.com/viewerng/viewer?url=https://A_LINK_TO_YOUR_PDF&embedded=true)

For example:

${frame}[PDF](https://docs.google.com/viewerng/viewer?url=https://infolab.stanford.edu/pub/papers/google.pdf&embedded=true)

Example

Frequently Asked Questions

Still have questions which were not covered in this article? Here is a collection of the most frequently asked questions on this topic.

Can I embed a private PDF?

Only if the visitor has access to it. For most Knowledge Base use cases, the PDF should be available from a public URL; otherwise the frame may show an access error.

Why does the PDF not load in the article?