How do I install Crisp Live chat on WordPress?

Installing Crisp Live chat widget on WordPress is really easy!

If you use Woocommerce and would like to see your customers carts and orders, see our Woocommerce installation guide here

To check details on our WooCommerce helpdesk, click here.

Video tutorial:

Want to know more about Crisp features and pricing? Click here to see the detail: live chat widget

Instructions:

First, you have to connect on your WordPress dashboard
You have to click on Plugins / Add New and search "Crisp"
Activate the Plugin
On the left menu, click "Crisp Settings"
Click on Link with Crisp and follow the instructions
You are now able to use the Livechat from your homepage

Troubleshooting

Here are a few reasons why Crisp could not work on your WordPress site.

First, check if you are using WP Super Cache Plugin. WP Super Cache could cache on your server an outdated version of your website. We recommend purging the Wordpress Cache after installing Crisp.

If the chat doesn't show up, it's might be because your theme is not supporting Hooks.

In this specific case, what we suggest is to manually add Crisp in your template, using https://help.crisp.chat/en/article/how-to-add-the-crisp-chatbox-code-to-my-website-10wcj3l/

Updated on: 24/02/2025

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