How to link a new payment method?
If you have a payment method expired or about to expire, you need to change this payment method and verify its link to the right workspace. Note that you must be owner of the workspace to add a payment method, and only the billing owner will have access to the invoices and card details.
Settings > Billing > Card
To check which payment method we accept, please refer to this article .
Clicking on this "Add new payment method" button will pop a window prompting you to select your desired payment method
Then, simply fill the required information for your payment method and continue.
||| Note: if your payment method relies on a 3DS validation, make sure to complete that step depending on the way your bank intends it to be (mobile app, email, SMS...). If you do not see a 3DS verification pop which you normally expects: don't hesitate adding this new card from an Incognito window in case it was blocked by a browser extension.
All the details you’ll add here will be used for the invoice’s details. Additionally, you can add an email address where to send the invoices (for example an accountant email). In this case, the billing owner and the accountant will receive the receipt.
As you can manage several workspace with several payment method from the same account, you need to link the right payment method to the right workspace. You may have to unlink the previous card, then select the right card. The new payment method will be auto-saved.
Settings > Workspace Settings > Billing Settings
Once it’s done, you’ll be charge automatically within the two hours.
There could be several reasons:
3DS Validation may have failed, make sure it was setup correctly on your end. If you are not sure whether it was request, try to:
Open app.crisp.chat in a new incognito window and login
Head over to Settings > Billing > Cards
Remove the card and re-add it.
In some cases, browser preferences/extensions can block the verification modal. Using an Incognito window will help.
Insufficient funds: Make sure the card is properly loaded and activated (if this is a new card, some banks require you to activate it online or at an agency's ATM)
Blocked by your bank: Your bank might erroneously block the authorization on their end. This can happen due to tighten security. In that case, don't hesitate getting in touch with them to manually request the authorization
Once your card is added to your account, make sure to follow Step 2 to link it to your workspace (otherwise Crisp will not be able to charge your subscription)
1. Link the payment method
Settings > Billing > Card
To check which payment method we accept, please refer to this article .
Clicking on this "Add new payment method" button will pop a window prompting you to select your desired payment method
Then, simply fill the required information for your payment method and continue.
||| Note: if your payment method relies on a 3DS validation, make sure to complete that step depending on the way your bank intends it to be (mobile app, email, SMS...). If you do not see a 3DS verification pop which you normally expects: don't hesitate adding this new card from an Incognito window in case it was blocked by a browser extension.All the details you’ll add here will be used for the invoice’s details. Additionally, you can add an email address where to send the invoices (for example an accountant email). In this case, the billing owner and the accountant will receive the receipt.
2. Link the workspace to the right payment method
As you can manage several workspace with several payment method from the same account, you need to link the right payment method to the right workspace. You may have to unlink the previous card, then select the right card. The new payment method will be auto-saved.
Settings > Workspace Settings > Billing Settings
Once it’s done, you’ll be charge automatically within the two hours.
Troubleshooting
My card is marked as Invalid, why?
There could be several reasons:
3DS Validation may have failed, make sure it was setup correctly on your end. If you are not sure whether it was request, try to:
Open app.crisp.chat in a new incognito window and login
Head over to Settings > Billing > Cards
Remove the card and re-add it.
In some cases, browser preferences/extensions can block the verification modal. Using an Incognito window will help.
Insufficient funds: Make sure the card is properly loaded and activated (if this is a new card, some banks require you to activate it online or at an agency's ATM)
Blocked by your bank: Your bank might erroneously block the authorization on their end. This can happen due to tighten security. In that case, don't hesitate getting in touch with them to manually request the authorization
Once your card is added to your account, make sure to follow Step 2 to link it to your workspace (otherwise Crisp will not be able to charge your subscription)
Updated on: 03/03/2025
Thank you!