Manage your Crisp subscription
How to obtain a discount for multiple workspace subscriptions
Learn when multiple Crisp workspaces may qualify for a rebate on paid plans. Crisp plans are billed per workspace. If the same business needs several paid workspaces, for example one per country, brand, or support team, you may be eligible for a multiple-workspace rebate. The multiple-workspace rebate is designed for one company that needs several Crisp workspaces for the same business operation. Common eligible cases include: One comFew readersHow to increase my Limits & Quotas
Learn how Crisp data limits and quota limits work, and how to increase eligible limits when your workspace needs more capacity. Crisp plans include fair-use limits that protect the platform while keeping normal usage comfortable for most teams. If your workspace reaches a storage limit or a usage quota, eligible limits can be increased from your workspace settings. Limits are tied to your current Crisp plan. Higher plans include higherFew readersHow to cancel a subscription
Learn how to cancel a Crisp subscription by downgrading your workspace to the Free plan. Cancelling a Crisp subscription is done from your workspace billing settings. Once the workspace is downgraded to the Free plan, the paid subscription is cancelled and future plan renewals stop. Go to Crisp, then open Settings → Billing → Plans & Subscriptions for the workspace you want to cancel. To cancel the paid planFew readersHow to switch to a Yearly subscription billing
Learn how to switch a Crisp workspace from monthly to yearly billing. Crisp plans are billed monthly by default, but you can switch an eligible workspace to yearly billing from the plan settings. Once yearly billing is enabled, the workspace is billed for the full year at the next renewal and the following renewal happens 12 months later. Go to Crisp, then open Settings → Billing Settings → Plans & SubFew readers
Invoicing preferences
How to add and link a payment method
Learn how to add a new payment method in Crisp and connect it to the right workspace. When a card expires, a PayPal account changes, or a new teammate takes over billing, adding the payment method is only the first step. You also need to link it to the correct workspace so Crisp can charge the right subscription and make invoices available to the right billing owner. To start, go to Crisp, then open Settings →Few readersWhere to find Crisp subscription invoices
Learn where to find Crisp invoices and what to check when they are not visible from your account. Invoices are tied to the billing owner, which is usually the Crisp account that owns the payment method linked to the workspace. If you paid for Crisp but cannot find an invoice, the most common reason is that another teammate owns the payment method. Go to Crisp, then open Settings → Billing SeFew readersWhich payment methods are supported by Crisp
Learn which payment methods can be used to pay for Crisp subscriptions. Crisp supports credit cards, PayPal, and wire transfers for eligible yearly plans. Payment methods are managed from your Crisp billing settings, and the account that owns the payment method becomes the billing owner for linked workspaces. Crisp uses Stripe to store card information and process card payments. Card numbers are not stored on Crisp systems. Supported card networFew readersHow to forward a copy of invoices to another email address
Learn how to send Crisp invoices to an accounting or finance mailbox automatically. By default, invoice emails are sent to the Crisp billing owner, which is the account that owns the payment method. You can add an accounting email on the payment method so another mailbox receives invoice receipts too. Go to Crisp, then open Settings → Billing → Cards. To forward invoices to another mailbox: Find the pFew readers
Special offers for startups and non-profits
How to apply to the Startup program
Learn how to apply for Crisp startup and non-profit discount programs. Crisp offers discount programs for eligible startups and non-profit organizations. These discounts are reviewed manually by the Crisp team and are available on Essentials and Plus plans only. The Startup Program is designed for young companies that are starting to grow and need a complete support platform at a reduced rate. You may qualify for the Startup Program if yoSome readersHow to apply a Discount code
Learn how to apply a discount code to an eligible Crisp plan. Discount codes can be applied to eligible Essentials and Plus subscriptions from your Crisp billing settings. They are not available for the Mini plan. Go to Crisp, then open Settings → Billing → Plans & Subscriptions for the workspace where you want to apply the discount. To apply the discount code: Find the workspace subscription youFew readers
Other billing-related questions
How to obtain a Staging (Sandbox) workspace for tests
Learn how Crisp sandbox mode works for development and staging workspaces. If your product runs across production, staging, and development environments, you can use the same Crisp workspace everywhere. When you prefer to keep test conversations and integrations separate, Crisp can provide a dedicated sandbox workspace linked to your paid production subscription. Crisp offers a free staging environment for workspaces subscribed to a paid EsFew readersHow to include Crisp as part of a website contract
Learn how agencies and developers can include Crisp in a client website contract. When you build or maintain a website for a client, Crisp can be included as the customer support layer: live chat, shared inbox, email, knowledge base, automation, and AI depending on the selected plan. The key is to clarify who owns the workspace, who pays for the subscription, and which features are included in the contract. Crisp can be installed once anFew readersDoes the Crisp chatbox display ads
Learn whether Crisp displays ads inside the chatbox installed on your website. Crisp will not show ads on your website or inside your chatbox. The chatbox may display Crisp branding depending on your plan, but that branding is not advertising and can be removed when your workspace uses an eligible white-label plan. Crisp does not inject third-party ads, banners, sponsored links, or promotional content into your website through the chatboFew readers