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Billing & Pricing
Help with Crisp billing & pricing matters.
Manage your Crisp subscription
Subscribe multiple websites to a paid plan & get a rebate
Crisp plans are billed per-website. If you have many websites under the same Crisp account, for the same business, you may be eligible for a discount on all your website plans. In some use cases, the same company using Crisp may find convenient to split their support in multiple Crisp inboxes, eg. to service multiple countries for their localized websites. As Crisp plans are billed per-website, this would not be a convenient model for such a website to subscribe to multiple Crisp Unlimi
How to cancel a subscription?
You need to cancel your Crisp subscription? We are sorry to hear that. Here is the procedure. Cancel my plan Login to https://app.crisp.chat/settings/plans/ Click "Change Plan" Downgrade to Crisp Basic (free plan)
How to pay a plan yearly?
If you don't want to stick to the default monthly billing, you can enable the "pay yearly" mode on your card. You'll be debited a few days later for the whole year, and the next debit will occur exactly 12 months after. The "pay yearly" mode applies only to plans paid with the card it is active on (if you have multiple websites linked to different cards). How to enable the "pay yearly" mode on a card: Go to: https://app.crisp.chat Go to your settings: click
How can I increase my limits & quotas?
All Crisp plans come with a set of features that let you store data for your business, eg. contacts within the Crisp CRM, or exchange information, eg. translate messages with LiveTranslate. Those features come with fair use limits, that were set to protect our systems against abuse, and at the same time they are high enough so that most of our users do not hit them. In the event you hit one of the limit, which can either be a time-based quota limit (eg. number of translated messages per day
Where can I find my invoices?
Crisp invoices can be easily acquired from the paying Crisp account settings. However, in some cases you may not find your invoices, even though you've paid for Crisp at some point. If you are unable to find your Crisp invoices on your Crisp Dashboard, check the following points in order: 1. Check your Crisp Dashboard Did you find the invoices section in your Crisp Dashboard? Go find it here: Go to: https://app.crisp.chat Go to your settings: click on
What are the payment methods supported by Crisp?
See what payment methods you can use to subscribe to a Crisp plan. Credit Cards We use Stripe to store your card information and process payments. Stripe is a service dedicated to payment processing, which is PCI compliant. Your card number is not stored on Crisp systems. We support the following card suppliers: Visa MasterCard American Express PayPal You can alternatively use PayPal to pay your Crisp subscriptions. PayPal supports more credit card providers and as wel
How to link a new payment method?
If you have a payment method expired or about to expire, you need to change this payment method and verify its link to the right website. Note that you must be owner of the website to add a payment method, and only the billing owner will have access to the invoices and card details. 1. Link the payment method To check which payment method we accept, please refer to this article. !
How to forward invoices to a specific mailbox
Handling invoices takes some time. To make your life easier, we added a feature so we can forward invoices to your accounting. How to do it Go to https://app.crisp.chat/settings/billing/ Click "Edit" on the billing card Add the accounting email !(https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/image_1cjz5co.png
How to add a credit card to your account?
Adding a credit card is mandatory if you're willing to subscribe to one of our paid plan at Crisp. This article will show you how to add a credit card to your account so you don't get lost on the way. Here's how to proceed: Login to app.crisp.chat Go to your settings and click on "Card & Invoices" Click on "add new payment method" Click on "Add a credit card" Fulfill the required information Step 1: Access your inbox settings ![Crisp Inbox Settings](h
Special offers for startups and non-profits
How to apply to startup program?
Be a new customer of Crisp Have less than $1M funding Exist for less than 3 years ** Is there any duration regarding startup discount?** No, at Crisp we want to help startups from the ground to the sky so our redeem code is available for your whole lifetime at Crisp. Is there any limits regarding my plan? No, you fully enjoy our Unlimited plan that offers unlimited operators, unlimited con
How to apply a discount code?
Discount codes are available on some conditions. Here is the process to apply a discount code. Here is what you should to apply a discount code: Connect to app.crisp.chat Go to your settings Click on "Plans" Choose the inbox for which you want to apply the discount Click on "Coupon" for the desired inbox Apply your discount code. !(htt
Other billing-related questions
How can I get Crisp Unlimited for my development or staging website? (sandbox mode)
A lot of complex websites run over multiple environments (production, staging, development). While it is okay to run the same Crisp website on all your environments, some may prefer to have a separate "sandbox" Crisp website for their development and staging environments. How does it work? Crisp offers a free Crisp Unlimited subscription for any website subscribed to a paid Crisp Unlimited plan, so that this website can get a dedicated Crisp website for their development or staging envir
How to include Crisp as part of a website contract?
Are you working on a website for a client? Does your client require you to include a livechat in his website? Crisp is tailored for you and your client, here are some benefits and key features below. You're a developer Setup and forget it Pay Crisp in advance (eg: 2 years advance), and put that expense on the contract's invoice You're the client Crisp is easy to use Extend Crisp features in 1 click with plugins (with the client's own credit card) Chat with your custome
Will the Crisp chatbox show ads on my website?
No, Crisp will never (ever) show ads, either on your chatbox or on your website. If you want to learn more about our business model, why a large part of the service is free and how we do it. Crisp is based on a freemium model with paid plans and paid plugins. More information here: https://crisp.chat/blog/scaling-crisp-to-the-next-100k-users/