Subscription management

• How to upgrade my Crisp plan

  Upgrade your Crisp plan when your workspace needs more features, higher limits, or additional capacity. Each Crisp workspace has its own subscription. You can change its plan directly from the billing settings. Upgrade your Crisp plan Go to Crisp, then open Settings → Billing → Plans & Subscriptions. Choose the workspace to upgrade Under Manage all workspace plans, find the workspace you want to upgradFew readers

• How to downgrade, cancel, or reactivate my Crisp subscription

  Downgrade, cancel, or reactivate your Crisp subscription from your workspace billing settings. Each Crisp workspace has its own subscription. You can move to a lower plan, switch to Free to cancel a paid subscription, or reactivate an inactive subscription when needed. Downgrade your Crisp plan Go to Crisp, then open Settings → Billing → Plans & Subscriptions. Under Manage all workspace plans, find the workspace you want tFew readers

• How to increase my Limits & Quotas

  Learn how Crisp data limits and quota limits work, and how to increase eligible limits when your workspace needs more capacity. Crisp plans include fair-use limits that protect the platform while keeping normal usage comfortable for most teams. If your workspace reaches a storage limit or a usage quota, eligible limits can be increased from your workspace settings. Understand limits and quotas Limits are tied to your current Crisp plan. Higher plans include higherFew readers

• How to switch to a Yearly subscription billing

  Learn how to switch a Crisp workspace from monthly to yearly billing. Crisp plans are billed monthly by default, but you can switch an eligible workspace to yearly billing from the plan settings. Once yearly billing is enabled, the workspace is billed for the full year at the next renewal and the following renewal happens 12 months later. Switch a plan to yearly billing Go to Crisp, then open **Settings → Billing Settings → Plans & SubFew readers

Invoicing preferences

• How to add and link a payment method

  Learn how to add a new payment method in Crisp and connect it to the right workspace. When a card expires, a PayPal account changes, or a new teammate takes over billing, adding the payment method is only the first step. You also need to link it to the correct workspace so Crisp can charge the right subscription and make invoices available to the right billing owner. Add the payment method To start, go to Crisp, then open **Settings →Some readers

• How to forward a copy of invoices to another email address

  Learn how to send Crisp invoices to an accounting or finance mailbox automatically. By default, invoice emails are sent to the Crisp billing owner, which is the account that owns the payment method. You can add an accounting email on the payment method so another mailbox receives invoice receipts too. Add an accounting email Go to Crisp, then open Settings → Billing → Cards. To forward invoices to another mailbox: Find the pFew readers

• Where to find Crisp subscription invoices

  Learn where to find Crisp invoices and what to check when they are not visible from your account. Invoices are tied to the billing owner, which is usually the Crisp account that owns the payment method linked to the workspace. If you paid for Crisp but cannot find an invoice, the most common reason is that another teammate owns the payment method. Check invoices from your Crisp account Go to Crisp, then open **Settings → Billing SeFew readers

• Which payment methods are supported by Crisp

  Learn which payment methods can be used to pay for Crisp subscriptions. Crisp supports credit cards, PayPal, and wire transfers for eligible yearly plans. Payment methods are managed from your Crisp billing settings, and the account that owns the payment method becomes the billing owner for linked workspaces. Credit cards Crisp uses Stripe to store card information and process card payments. Card numbers are not stored on Crisp systems. __Supported card networFew readers

Discounts and special offers

• How to obtain a discount for multiple workspace subscriptions

  Learn when multiple Crisp workspaces may qualify for a rebate on paid plans. Crisp plans are billed per workspace. If the same business needs several paid workspaces, for example one per country, brand, or support team, you may be eligible for a multiple-workspace rebate. When the rebate applies The multiple-workspace rebate is designed for one company that needs several Crisp workspaces for the same business operation. Common eligible cases include: One comFew readers

• How to apply a Discount code

  Learn how to apply a discount code to an eligible Crisp plan. Discount codes can be applied to eligible Essentials and Plus subscriptions from your Crisp billing settings. They are not available for the Mini plan. Apply the coupon Go to Crisp, then open Settings → Billing → Plans & Subscriptions for the workspace where you want to apply the discount. To apply the discount code: Find the workspace subscription youFew readers

• How to apply to the Startup program

  Learn how to apply for Crisp startup and non-profit discount programs. Crisp offers discount programs for eligible startups and non-profit organizations. These discounts are reviewed manually by the Crisp team and are available on Essentials and Plus plans only. Startup Program The Startup Program is designed for young companies that are starting to grow and need a complete support platform at a reduced rate. __You may qualify for the Startup Program if yoSome readers

• How does Hugo AI pricing and billing works

  Learn how Hugo credits, usage, and Pay-As-You-Go billing work in Crisp. Hugo is Crisp's AI Agent, designed to handle customer conversations while keeping billing predictable. Hugo is included by default starting from the Mini plan, so you do not need a separate subscription to get started. Included Hugo credits Each paid Crisp plan includes a monthly amount of Hugo credits, expressed as a USD usage value. These credits are used when Hugo processes converFew readers