How to downgrade, cancel, or reactivate my Crisp subscription

Downgrade, cancel, or reactivate your Crisp subscription from your workspace billing settings.

Each Crisp workspace has its own subscription. You can move to a lower plan, switch to Free to cancel a paid subscription, or reactivate an inactive subscription when needed.

Downgrade your Crisp plan

Go to Crisp, then open Settings → Billing → Plans & Subscriptions.

Under Manage all workspace plans, find the workspace you want to change and check its current plan.

Manage your Crisp workspace plan from the billing settings

Click Change Plan next to the workspace.

Choose a lower plan

The plan selector shows the plans available for your workspace and the main features included with each one.

Compare Crisp plans before downgrading your subscription

Select the lower plan you want, then follow the confirmation steps shown in Crisp.

Before downgrading, use Compare Crisp Plans or the Crisp Pricing page to check which features and limits are included with your new plan.

Make sure you select the correct workspace before changing your subscription. Crisp plans are managed separately for each workspace.

Looking to move to a higher plan instead? See How to upgrade your Crisp plan.

Cancel your Crisp subscription

Cancelling a paid Crisp subscription is done by downgrading the workspace to the Free plan.

Go to Settings → Billing → Plans & Subscriptions, find the workspace you want to cancel, then click Change Plan.

To cancel the paid subscription:

Select the Free plan
Review the change
Confirm the downgrade

Once the workspace is downgraded to Free, its paid subscription is cancelled and future paid plan renewals stop.

Cancelling one workspace subscription does not affect other Crisp workspaces you manage.

Confirm that no future charges are planned

After cancelling, return to Settings → Billing → Plans & Subscriptions and confirm that Free is displayed as the active plan.

You can also check that:

The workspace no longer shows an active paid plan
No paid plan renewal is scheduled for that workspace
The payment method is no longer required for that workspace subscription

If you were charged before the downgrade was completed or something does not match your billing settings, contact Crisp Support and request a billing review.

Reactivate an inactive subscription

If your subscription is inactive and you want to use a paid plan again, go to Settings → Billing → Plans & Subscriptions.

Choose the plan you want and validate the subscription with a valid payment method.

If your payment method is missing, expired, or invalid, go to Settings → Billing → Cards first.

Learn how to add a payment method and connect it to the correct workspace in How to add and link a payment method.

Request a temporary suspension

If you do not want to fully cancel your subscription, a temporary suspension may be possible for one upcoming month.

Contact Crisp Support and confirm the exact workspace you want to suspend.

If approved, the workspace may be placed on a temporary trial until the suspension ends so access remains available during that period.

Temporary suspensions are generally limited to one month. If the current billing cycle has already renewed, the suspension may apply to the next billing cycle instead of generating an immediate refund.

Useful companion articles:

How to upgrade your Crisp plan → move your workspace to a higher plan
How to increase my Limits & Quotas → increase eligible workspace limits
How to switch to a Yearly subscription billing → switch an eligible paid workspace from monthly to yearly billing
How to add and link a payment method → manage the payment method used for a workspace

Updated on: 01/10/2026

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