Learn how to schedule messages in the Crisp Inbox, manage upcoming sends, and keep track of conversations that need a follow-up.

Scheduled Messages let operators prepare replies, private notes, files, and mentions that will be sent later. You can choose a preset delay or a custom time, then edit, reschedule, send, or cancel the message before it goes out.

If you're new to the Inbox, start with Getting started with the Crisp Inbox.

In this guide, you will learn how to:

• Schedule a message to send later → choose a preset or custom sending time
• Review and manage scheduled messages → edit, reschedule, send, or delete upcoming messages
• Find conversations with scheduled messages → review upcoming follow-ups from the Inbox
• Understand how Scheduled Messages replace Reminders → see what changes from the previous Reminders feature

Schedule a message to send later

Open a conversation in the Crisp Inbox and prepare the content you want to send.

Scheduled Messages support:

• Replies → send a customer message later
• Private notes → schedule an internal message for your team
• Files → include an attachment with a scheduled message
• Mentions → notify teammates from a scheduled private note

Choose a preset time

Click the arrow next to Send to open the Send later options.

You can choose a preset such as In 1 hour, In 2 hours, or Tomorrow at 09:00.

When relevant, Crisp also displays the corresponding time for the recipient's timezone.

Choose a custom date and time

Select Custom time when you need to choose an exact sending time.

Set the date and time, then choose whether Crisp should:

• Resolve the conversation after sending → close the conversation once the message is sent
• Notify me when the message is sent → receive a notification after the scheduled send

Click Schedule Message to confirm.

Review and manage scheduled messages

Scheduled messages remain visible in the conversation until they are sent, so operators can see what is planned and when it will happen.

Open the scheduled messages view from the conversation to review upcoming sends.

Manage an upcoming message

Before the scheduled time, you can:

• Delete → cancel the scheduled message
• Edit → change the message content
• Reschedule → choose another date or time
• Send immediately → send the message without waiting

The scheduled content and sending time remain visible to operators with access to the conversation, helping teams avoid duplicate follow-ups.

Find conversations with scheduled messages

Use the Scheduled filter in the Inbox to find conversations containing messages you have scheduled.

1. Open the filters from the Inbox.
2. Select Scheduled.
3. Open a conversation to review its upcoming messages.

This gives you a dedicated view of upcoming follow-ups without having to reopen conversations individually.

Understand how Scheduled Messages replace Reminders

Scheduled Messages are replacing the previous Reminders feature.

During the transition, you may still see the existing Reminder action in the Inbox. Once Reminders are removed, this action will create a Scheduled Message instead.

Scheduled Messages extend the previous Reminder workflow:

This makes Scheduled Messages useful for both customer follow-ups and internal team actions without relying on a separate reminder system.

Frequently Asked Questions

Can I schedule private notes and files?

Yes. Scheduled Messages support regular replies, private notes, and files. Mentions can also be used when scheduling internal messages.

Can I cancel a scheduled message before it is sent?

Yes. Open the scheduled messages view from the conversation and select Delete. You can also edit, reschedule, or send the message immediately.

Which Crisp plans include Scheduled Messages?

Scheduled Messages are available on the Essentials, Plus, and Enterprise plans. See the Crisp Pricing page for the latest plan comparison.

Updated on: 16/10/2026